Store Manager

ZARA; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

ZARA Store in Pune is seeking a Store Manager to lead daily operations and drive sales. You will manage customer service, product control, merchandising, staff development, and budget adherence, ensuring a high standard of store presentation and loss prevention. The role requires leadership, communication and a hands-on approach to meet company objectives.

Join us to guide a dynamic team and uphold brand standards across all store activities.

Responsibilities

• Understand, anticipate and satisfy customer needs; active presence at the point of sale; handle complaints and returns.
• Control product in store to meet sales objectives; transmit product information; place orders; organise receiving merchandise; optimise stock.
• Maintain store image; apply merchandising criteria; ensure maintenance and cleanliness of the store.
• Select, train, develop, maintain and organise the store team; integrate the best people into the company; organise personnel and budget control for internal staff.
• Control and protect store assets; organise inventory; control wastage; ensure compliance with cash registers and administrative procedures.

Job description

As a Store Manager in one of our stores, you will be responsible for the following

duties:

Customer Service Management

To understand, anticipate and satisfy the needs of a customer, to have an active

presence at the point of sale, and to be responsible for the correct handling of

complaints and returns.

Product Management

Correctly controlling the product in your store to meet sales objectives assigned

by direction, and to transmit the relevant information in terms of the product, to

make orders effectively, to have an active presence and help organise the process

of receiving merchandise, to be responsible for optimising the stock.

Section image

To guarantee a correct image for their team and their store, to be responsible for

applying merchandise criteria to their store, to ensure maintenance and cleanliness

of the store.

Staff Management

To select, train, develop, maintain and organise the store team. To be responsible

for selecting the best people for the post, and help with their integration into the

company, to organise personnel and control budgets for internal personnel.

Budget control

To control and protect all store assets, to organise the inventory and control wastage

in their store in line with the objectives of the company, and to be responsible for

complying with all the rules for using the cash registers and the administrative