Store Manager

ZARA; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

ZARA in Bengaluru is seeking a Store Manager to lead store operations and drive sales while ensuring excellent customer service and adherence to brand standards.

You will manage stock, merchandising, staff recruitment and training, and budget control to sustain optimal store performance and customer satisfaction.

Qualifications

• Experience in retail store management (retail leadership)
• Ability to manage stock and merchandise presentation
• Strong customer service orientation and problem solving
• Budgeting and cost control responsibilities in store operations

Responsibilities

• Lead customer service to understand, anticipate and satisfy shopper needs.
• Oversee stock receipt, inventory, and stock optimisation to meet sales goals.
• Ensure store image, merchandising standards, and cleanliness.
• Recruit, train, and develop store team; manage budgets for personnel.
• Control store assets, cash handling procedures, and compliance with company policies

Skills

Customer service

Product management

Staff management

Budget management

Job description

As a Store Manager in one of our stores, you will be responsible for the following

duties:

a) Customer Service Management

To understand, anticipate and satisfy the needs of a customer, to have an active

presence at the point of sale, and to be responsible for the correct handling of

complaints and returns.

b) Product Management

Correctly controlling the product in your store to meet sales objectives assigned

by direction, and to transmit the relevant information in terms of the product, to

make orders effectively, to have an active presence and help organise the process

of receiving merchandise, to be responsible for optimising the stock.

c) Section image

To guarantee a correct image for their team and their store, to be responsible for

applying merchandise criteria to their store, to ensure maintenance and cleanliness

of the store.

d) Staff Management

To select, train, develop, maintain and organise the store team. To be responsible

for selecting the best people for the post, and help with their integration into the

company, to organise personnel and control budgets for internal personnel.

e) Budget control

To control and protect all store assets, to organise the inventory and control wastage

in their store in line with the objectives of the company, and to be responsible for

complying with all the rules for using the cash registers and the administrative

procedures of the company