Store Manager

Shiv Enterprises; Gurugram District; On-site; INR 400,000 - 800,000; Full time

Job summary

Shiv Enterprises is seeking an experienced Store Manager to oversee daily store operations in Gurugram. You will lead the store team, drive sales, manage inventory, and uphold high customer service standards to enhance the shopping experience.

You will be responsible for achieving targets, maintaining store presentation, and coordinating with other departments to ensure smooth running and profitability. Prior retail leadership experience is essential.

Qualifications

• Experience as a store manager or retail supervisor.
• Proven track record in achieving sales targets and managing a store team.
• Strong understanding of inventory control and customer service standards.

Responsibilities

• Oversee day-to-day store operations, ensuring smooth opening/closing and presentation.
• Drive monthly/quarterly sales, monitor performance, and coach the sales team.
• Lead, train, and supervise staff; manage attendance, grooming, and onboarding.

Skills

Store Leadership

Team Management

Sales Targets

Customer Service

Inventory Management

Communication Skills

Problem Solving

Job description

Role & responsibilities

About the Role

We are looking for an experienced and customer-focused Store Manager to oversee the complete day-to-day operations of the store. The Store Manager will be responsible for achieving sales targets, managing the store team, maintaining inventory, ensuring excellent customer service, and maintaining the overall presentation and standards of the store.

Key Responsibilities

Store Operations

• Manage the day-to-day operations of the store efficiently.
• Ensure the store is clean, organized, well-maintained, and visually appealing.
• Ensure smooth opening and closing of the store as per company guidelines.
• Maintain operational standards, policies, and procedures.
• Handle customer concerns and resolve complaints professionally.

Sales & Business Development

• Achieve monthly and quarterly sales targets.
• Monitor daily sales, conversion rates, and store performance.
• Motivate the sales team to achieve individual and store-level targets.
• Identify opportunities to increase sales and average order value.
• Develop relationships with regular and high-value customers.
• Follow up with customers and generate repeat and referral business.

Team Management

• Lead, supervise, and motivate the store team.
• Allocate daily responsibilities and sales targets to team members.
• Conduct regular team meetings and performance reviews.
• Train employees on products, sales techniques, customer service, and company policies.
• Monitor staff attendance, punctuality, grooming, and discipline.
• Support recruitment and onboarding of new store employees when required.

Inventory Management

• Monitor stock levels and ensure adequate product availability.
• Maintain accurate inventory records.
• Coordinate stock receiving, transfers, returns, and replenishment.
• Conduct regular stock audits and report discrepancies.
• Minimize stock damage, loss, and wastage.

Customer Experience

• Ensure a premium and personalized customer experience.
• Assist customers with product selection and provide detailed product information.
• Handle high-value and special customer requirements.
• Ensure timely resolution of customer complaints and service issues.
• Build long-term relationships with customers.

Reporting & Administration

• Prepare daily, weekly, and monthly sales reports.
• Track store expenses and operational requirements.
• Maintain billing, documentation, and other store records.
• Coordinate with management, accounts, warehouse, and other departments.
• Communicate store performance, challenges, and requirements to senior management.

Required Skills

Strong leadership and team-management skills.

• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Customer-service oriented approach.
• Good knowledge of retail operations and inventory management.
• Strong problem-solving and decision-making skills.
• Ability to work under pressure and achieve targets.