Store Manager

ZARA; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ZARA in Mumbai seeks a Store Manager to lead day-to-day store operations, actively engaging with customers, resolving complaints, guiding product presentation, managing stock levels, processing receipts, and ensuring a welcoming, organised shopping environment at all times.

You will recruit, train, develop and schedule the store team, monitor performance, control budgets for personnel, protect assets, coordinate receiving merchandise, streamline stock replenishment, and enforce loss-prevention

Qualifications

• Store Manager duties include customer service, product control, staff management and budget awareness.
• Ability to guide merchandising, inventory handling and store image maintenance.
• Experience in supervising a team and ensuring policy compliance at store level.

Responsibilities

• Customer Service Management: understand, anticipate and satisfy customer needs; maintain POS discipline and handle complaints/returns.
• Product Management: control stock, place orders, receive merchandise and optimise inventory levels.
• Section image: maintain store aesthetics, enforce visual criteria and ensure cleanliness.
• Staff Management: recruit, train, develop, organise the store team and manage personnel budgets.
• Budget control: monitor store assets, inventory, wastage and compliance with cash-handling rules.

Job description

As a Store Manager in one of our stores, you will be responsible for the following

duties:

a) Customer Service Management

To understand, anticipate and satisfy the needs of a customer, to have an active

presence at the point of sale, and to be responsible for the correct handling of

complaints and returns.

b) Product Management

Correctly controlling the product in your store to meet sales objectives assigned

by direction, and to transmit the relevant information in terms of the product, to

make orders effectively, to have an active presence and help organise the process

of receiving merchandise, to be responsible for optimising the stock.

c) Section image

To guarantee a correct image for their team and their store, to be responsible for

applying merchandise criteria to their store, to ensure maintenance and cleanliness

of the store.

d) Staff Management

To select, train, develop, maintain and organise the store team. To be responsible

for selecting the best people for the post, and help with their integration into the

company, to organise personnel and control budgets for internal personnel.

e) Budget control

To control and protect all store assets, to organise the inventory and control wastage

in their store in line with the objectives of the company, and to be responsible for

complying with all the rules for using the cash registers and the administrative