Shift Manager

Heisetasse Beverages; Navi Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Heisetasse Beverages in Navi Mumbai is hiring a Store Manager to oversee daily operations, lead a service-oriented team, and ensure quality, hygiene, and safety across the outlet.

You will drive sales performance, manage staffing and shifts, and ensure accurate billing, inventory control, and customer issue resolution in a fast-paced environment. Join a dynamic beverage-retail team with growth opportunities.

Qualifications

• Graduate in any discipline; hospitality or hotel management background preferred.
• 13 years of experience in retail, QSR, caf, restaurant, or hospitality operations.
• Prior experience in team handling and shift management.
• Strong communication, leadership, problem-solving, and interpersonal skills.
• Customer-focused mindset with ability to manage customer concerns effectively.
• Good understanding of sales, inventory control, cash handling, and store operations.
• Ability to work in rotational shifts, including weekends and holidays.
• Comfortable working in a fast-paced environment and managing multiple responsibilities.
• Strong ownership, accountability, and a willingness to learn and grow within the organization.

Responsibilities

• Manage daily store operations to ensure smooth functioning and adherence to company SOPs.
• Lead, guide, and motivate the store team to deliver excellent customer service and maintain service standards.
• Ensure product quality, food safety, hygiene, and store cleanliness as per company guidelines.
• Monitor sales performance, customer experience, and operational KPIs during the shift.
• Manage staff deployment, shift planning, attendance, and task allocation to ensure adequate manpower.
• Ensure adherence to cash handling procedures, billing accuracy, inventory management, and stock control.
• Support team training, onboarding, and development of Baristas and other team members.
• Handle customer queries and complaints professionally and ensure timely resolution.
• Coordinate with the Store Manager to achieve business targets and maintain operational efficiency.
• Ensure compliance with company policies, safety standards, and operational procedures.

Skills

Leadership

Communication

Customer service

Problem solving

Interpersonal skills

Team management

Education

Graduate in any discipline

Hospitality/Hotel Mgmt preferred

Job description

Role & responsibilities

• Manage daily store operations to ensure smooth functioning and adherence to company SOPs.


• Lead, guide, and motivate the store team to deliver excellent customer service and maintain service standards.


• Ensure product quality, food safety, hygiene, and store cleanliness as per company guidelines.


• Monitor sales performance, customer experience, and operational KPIs during the shift.


• Manage staff deployment, shift planning, attendance, and task allocation to ensure adequate manpower.


• Ensure adherence to cash handling procedures, billing accuracy, inventory management, and stock control.


• Support team training, onboarding, and development of Baristas and other team members.


• Handle customer queries and complaints professionally and ensure timely resolution.


• Coordinate with the Store Manager to achieve business targets and maintain operational efficiency.


• Ensure compliance with company policies, safety standards, and operational procedures.

Preferred candidate profile

• Graduate in any discipline; candidates with a Hospitality or Hotel Management background will be preferred.


• 13 years of experience in retail, QSR, caf, restaurant, or hospitality operations.


• Prior experience in team handling and shift management will be an added advantage.


• Strong communication, leadership, problem-solving, and interpersonal skills.


• Customer-focused mindset with the ability to manage customer concerns effectively.


• Good understanding of sales, inventory control, cash handling, and store operations.


• Ability to work in rotational shifts, including weekends and holidays.


• Comfortable working in a fast-paced environment and managing multiple responsibilities.


• Strong ownership, accountability, and a willingness to learn and grow within the organization.