Store Manager - WHITEFIELD MAIN ROAD - Bangalore

Kushals Fashion Jewellery; Bengaluru South; On-site; INR 550,000 - 850,000; Full time

Job summary

Kushals Fashion Jewellery in Bengaluru is seeking a Store Manager to lead daily store operations, drive sales performance, and deliver outstanding customer experiences.

The role requires 5+ years in fashion retail, with at least 2 years in store or assistant manager roles, and experience managing a team of 5 or more.

You will oversee inventory, visual merchandising collaboration, and ensure adherence to company policies while building customer loyalty.

Qualifications

• Bachelor’s degree required with relevant retail experience.
• Minimum 5+ years in fashion retail.
• 2+ years as store/assistant store manager.
• Experience leading a team of 5+ people.
• Proficient in Microsoft Office.

Responsibilities

• Provide exceptional customer service and build loyalty.
• Drive store sales and meet targets.
• Lead and coach the store team for peak performance.
• Collaborate with VM for in-store displays.
• Manage store operations, inventory, and shrinkage.
• Analyze store performance and implement improvements.
• Implement changes and adapt to new strategies.

Skills

Retail management

Team leadership

Customer service

Data analysis

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Description Job Title : Store Manager Department : Retail Stores Reports To : Cluster Manager Role Summary : The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities : Customer Focus

• Provide exceptional customer service by going the extra mile
to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapport with
customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the company’s policies and guidelines, fostering a customer-centric culture.
Sales Mastery
• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.
Leadership Excellence
• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.
Change Management
• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.
Decision-Making
• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and store performance.
Store Operations Excellence
• Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store
expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement : Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people.
• Bachelor’s Degree
• Expert in Microsoft office.
• Demonstrated success in achieving sales targets and exceeding customer expectations.
• Exceptional customer service orientation with a strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, including visual merchandising, stock management.
• Understanding of inventory management and loss prevention.