Retail Store Manager

Sushmesh Lifestyle; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Monthly Sales Incentive

Regular Training from Brand

PF/ESI based on Eligibility

Job summary

Sushmesh Lifestyle in Bengaluru is seeking a results-driven Store Manager to lead daily store operations, drive sales, and build a high-performing team. You will coach staff on product knowledge, customer engagement, and service standards to maximize revenue.

The role requires strong leadership, excellent communication, and a deep understanding of retail operations, with a focus on delivering outstanding customer experiences and achieving KPIs.

Qualifications

• Graduate with 2+ years of retail store management experience.
• Fluent in English, Kannada and one more language.
• Sales-driven and target-oriented mindset.
• Excellent communication and leadership abilities.

Responsibilities

• Drive store sales and achieve monthly and annual revenue targets.
• Lead, motivate, and manage the store team to achieve objectives.
• Deliver exceptional customer service and maintain high satisfaction standards.
• Ensure SOP compliance, store hygiene, visual merchandising, and cash handling.
• Use POS systems and store software; maintain accurate records and stock management.
• Lead local store marketing initiatives and activations with mall management and vendors.
• Coordinate with internal departments for smooth store functioning.
• Support recruitment, onboarding and team documentation processes.

Skills

Leadership

Communication

Customer service

Sales

Analytical skills

Problem solving

Time management

Education

Graduate degree

Tools

MS Excel

POS handling

Retail software

Job description

Role & responsibilities

• Drive store sales and ensure achievement of monthly and annual revenue targets.
• Ensure achievement of Monthly Plan enrolments and customer acquisition targets.
• Monitor KPIs such as conversion, ATV, UPT, repeat customers, and other metrics as defined by the brand.
• Analyze sales trends and implement action plans to improve business performance.
• Ensure effective follow-up on leads, walk-ins, and customer inquiries.

Team Leadership & People Management

• Lead, motivate, and manage the store team to achieve business objectives.
• Conduct regular team briefings, daily huddles, and performance reviews.
• Coach and mentor team members on sales techniques, customer engagement, and product knowledge.
• Build a positive, disciplined, and performance-driven work culture.
• Ensure manpower planning, rostering, attendance management, and team productivity.

Customer Experience & Relationship Management

• Deliver exceptional customer service and maintain high customer satisfaction standards.
• Personally engage with key customers and handle escalations professionally.
• Build strong customer relationships to encourage repeat business and loyalty.
• Ensure the team follows customer engagement and service protocols consistently.

Store Operations & SOP Compliance

• Ensure strict adherence to company SOPs, operational policies, and compliance standards.
• Maintain store hygiene, visual merchandising standards, and overall presentation.
• Monitor opening and closing procedures, cash handling, billing accuracy, and stock management.
• Ensure operational discipline across all store activities.
• Coordinate with internal departments for smooth store functioning.

Systems & Process Management

• Ensure accurate usage and understanding of POS systems and store software.
• Maintain operational records, reports, and documentation accurately.
• Monitor inventory systems, stock reconciliation, and audit readiness.
• Ensure proper use of technology and systems by the team.
• Generate and analyze reports using Excel and other operational tools.

Marketing & Business Development

• Lead and execute local store marketing initiatives and promotional activities.
• Coordinate with mall management, local vendors, and marketing teams for activations.
• Drive customer engagement campaigns and community outreach programs.
• Identify opportunities to increase store footfall and improve conversion.

Inventory & Asset Management

• Ensure proper stock handling, stock audits, and inventory accuracy.
• Ensure safe handling of company assets and equipment.

Compliance & Administration

• Ensure compliance with company policies, statutory requirements, and safety norms.
• Maintain discipline and professional conduct within the store.
• Support recruitment, onboarding, and employee documentation processes.

Technical Skills

• Good knowledge of MS Excel and reporting.
• Strong system operation and POS handling knowledge.
• Understanding of retail software and operational systems.

Preferred candidate profile

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong customer service orientation.
• Sales-driven and target-oriented mindset.
• Good understanding of retail operations and store processes.
• Strong problem-solving and decision-making ability.
• Ability to work under pressure and manage multiple priorities.
• Good analytical and reporting skills.
• Graduate,
• 2+ years of Work Experience in Retail as Store manager preferably with premium brand.
• Fluent in English, Kannada and One More Language

Perks and benefits

Monthly Sales Incentive

Regular Training from Brand

PF/ESI based on Eligibility