Store Manager - Kormangala Bangalore

Kushals Fashion Jewellery; Bangalore Rural; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Kushals Fashion Jewellery in Bangalore is seeking a Store Manager to lead daily retail operations and drive sales performance. You will manage a team, ensure excellent customer experiences, and maintain store standards, inventory, and visual merchandising.

The role requires a Bachelor’s degree and 5+ years in fashion retail, with at least 2 years in a leadership position managing 5+ staff. Strong communication and analytical skills are essential.

Qualifications

• Bachelor’s degree required.
• Total 5+ years of retail experience in fashion.
• Min 2 years as store manager or assistant store manager handling a team of 5+ people.
• Demonstrated success in achieving sales targets and customer satisfaction.
• Proficiency in MS Office and strong communication skills.

Responsabilités

• Provide exceptional customer service and foster customer loyalty.
• Drive store sales and meet targets with data-informed strategies.
• Lead and motivate the store team; coaching and performance reviews.
• Manage scheduling, training needs, and HR processes for optimal staffing.
• Oversee store operations including visual merchandising, stock, and shrinkage prevention.
• Conduct regular audits and maintain store standards and KPI tracking.

Connaissances

People leadership

Customer service

Communication

MS Office

Formation

Bachelor’s Degree

Outils

Microsoft Office

Description du poste

Job Description

Job Title

Store Manager

Department

Retail Stores

Reports To

Cluster Manager

Role Summary

The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership.

Key Responsibilities

Customer Focus

• Provide exceptional customer service by going the extra mile to ensure customer loyalty.

• Exhibit emotional intelligence to build trust and rapport with customers.

• Handle customer queries, concerns, and feedback with professionalism and empathy.

• Ensure all employees adhere to the company’s policies and guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyze store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and store performance.

Store Operations Excellence

• Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Candidate Requirement

• Bachelor’s Degree
• Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people.
• Expert in Microsoft office.
• Demonstrated success in achieving sales targets and exceeding customer expectations.
• Exceptional customer service orientation with a strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, including visual merchandising, stock management.
• Understanding of inventory management and loss prevention.