Store Manager

Croma; Gandhidham, Jamnagar, Rajkot; On-site; INR 400,000 - 660,000; Full time

Job summary

Croma is seeking a store operations professional to drive revenue, manage expenses, and lead a team at our Gujarat store. The role focuses on maximizing sales while maintaining cost controls and ensuring excellent customer service.

You will oversee POS activities, inventory accuracy, and shrinkage management, delivering a positive shopping experience for customers. The ideal candidate will understand customer needs and provide timely, optimal product and service recommendations to close sales

Responsibilities

• Achieve revenue and profit targets for the store.
• Monitor and control expenses through efficient store operations.
• Control shrinkage and ensure loss prevention.
• Plan to maximize sales while keeping within the budget.
• Create a conducive store environment to aid purchase decisions and customer service.
• Understand customer needs and advise on optimal product solutions and care.

Job description

• To achieve the revenue and profit targets for the store.
• To monitor and control expenses through efficient store operations.
• To control shrinkage.
• Implement plans to maximize sales while controlling expenses within the budget.
• To ensure the setup of a conducive environment at the store to facilitate purchase decisions and provide customer service.
• To understand customer needs and fulfil need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner.
• To plan and ensure achievement of the store sale targets.
• To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and
• payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.
• To ensure that the company policy and procedures are communicated in a timely manner and adhered accordingly.
• To monitor sales figures vis--vis forecast and interpret trends to facilitate planning.
• Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets.
• To monitor trade-in products, its inventory management and controlling its logistics and disposal.
• To optimize age of inventory and ensure stock turns.
• To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner.
• To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions.
• Constantly innovating methodologies to improve customer footfalls and conversion ratio.
• Scheduling of floor manpower to customer ratio to adequately meet the customer interface.
• Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer
• as a guest with respect and courtesy while providing them with quick and friendly service.
• Ensuring that the staff presentation is in line with company preferred standards.
• Managing and motivating the store team to increase sales and ensure efficiency.