Store Manager

Avasara Consulting; NTR, Visakhapatnam, Srikakulam; Sur place; INR 400 000 - 800 000; Plein temps

Résumé du poste

Avasara Consulting is seeking a store leadership role to drive customer service excellence, achieve sales targets, and develop a high-performing team in the retail environment.

The candidate will coach staff, manage customer relations, and implement training programs to ensure consistent service quality. This position emphasizes people development and strong leadership in a dynamic store setting.

Qualifications

• Displaying commitment towards providing exceptional Customer Service and ensuring that associates also treat Customer Satisfaction as a priority.
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team.
• Striving to have long lasting and fruitful relationships with each of our customers.

Responsabilités

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff.
• Developing a culture of high sales performance expectations, i.e. Sales Leadership.
• Motivating and inspiring the field team to drive for results.
• Assessing field capability and establish performance priorities at group level.
• Assisting in recruiting and selecting high potential staff.
• Providing effective on-the-job training and guidance to team members making use of company training modules.
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates.
• Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan.
• Understanding the reasons for attrition and taking measures to control it.

Connaissances

Customer service

Sales leadership

Team motivation

People development

Recruitment

Training and development

Relationship building

Description du poste

Greeting customers when they enter store and coaching the team to do the same

• Displaying commitment towards providing exceptional Customer Service and ensuring that associates also treat Customer Satisfaction as a priorit
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

2) Driving sales vs.plan

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level3)People Development (Attrition Control)
• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it

Preferred candidate profile