Store Manager

Airtel; Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Airtel in Delhi/NCR is hiring a Store Manager to lead day-to-day store operations, ensure brand standards, and drive sales.

You will manage inventory, merchandising, customer experience, and supervise frontline staff, aligning with central marketing and finance teams.

This role demands strong leadership, process discipline, and a focus on delivering exceptional service in a fast-paced retail environment.

Responsibilities

• Oversee store operations in line with SOPs and brand standards.
• Control inventory, conduct stock checks, and coordinate with supply chain.
• Lead visual merchandising to ensure on-brand layouts.
• Track transactions and budgets to meet financial targets.
• Implement security and loss-prevention measures.
• Prepare store for launches, refits, and conversions.
• Lead retail staff with coaching and performance feedback.
• Collaborate with marketing, finance, and HR for integrated ops.

Job description

Store Manager - Delhi/NCR

Key Responsibilities & Accountabilities:

Store Operations:

• Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards.
• Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability.
• Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand.
• Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.
• Implement security measures and loss prevention strategies to safeguard inventory and assets.
• Accountable for clearing store for formal launches across dimensions and during refit & conversion.

Customer Experience:

• Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
• Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.
• Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management.

People Management:

• Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.
• Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.
• Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations.