Store Manager DT Tower

Aditya Birla Fashion and Retail Limited; Kamrup Metropolitan; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Aditya Birla Fashion and Retail Limited is seeking a Store Manager to lead retail operations, drive top-line and bottom-line growth, and ensure customer delight at the store in line with annual business plans.

The role requires hands-on leadership to optimize inventory, execute promotions, train staff, and maintain store standards while building a loyal customer base through excellent service.

Qualifications

• Ensuring the overall profitability of the store by maintaining a positive CBA.
• Consistent driving of store sales numbers in terms of top line & bottom line.
• Ensuring KPI of footfall, Conversion, ATV & basket size is maintained as per Annual Business Plan.
• Plan & forecast the future business of the store in terms of topline & revenue.
• Ensuring Sell thru & SSPD is generated as per Annual Business Plan.
• Be the custodian of Customer delight and build a customer centric culture in the store.

Responsibilities

• Be the custodian of Customer delight and build a customer centric culture in the store.
• Take effective steps to protect & build a loyal customer base of the store.
• Ensure all customer complaints are resolved within expected timelines.
• Ensure timely training & development initiatives for all store employees.
• Effective development of second line through coaching and mentoring with feedback.
• Liaison with business partners & stakeholders to ensure smooth functioning of the business.

Job description

Job Description

Job Description of a Store Manager

• Ensuring the overall profitability of the store by maintaining a positive CBA.
• Consistent driving of store sales numbers in terms of top line & bottom line.
• Ensuring the Key Performance Indicators of a Store like footfall, Conversion, ATV & basket size is maintained as per Annual Business Plan.
• Plan & forecast the future business of the store in terms of topline & revenue.
• Ensuring the Sell thru & SSPD is generated as per Annual Business Plan.
• Initiator of other sources of income, like Green Card enrollment revenue, Space on hire, etc.
• Ensure cost optimization at the store through various initiatives.
• Manage Store Inventory in an effective manner and ensure optimum shrinkage control.
• Coordinate & follow up with the front end category team for timely replenishment of fast moving merchandise & other category related communication.
• Ensure the Store Operating Procedures are well maintained with 100% accuracy.
• Ensure the store display is maintained as per Store Display Manual.
• Ensure smooth execution of all offers & promotional activities inside the store.
• Be the custodian of Customer delight and take effective measures to build a customer centric culture in the store.
• Take effective steps to protect & build a loyal customer base of the store.
• Ensure all customer complaints are resolved within expected timelines.
• Take effective measures to arrest attrition in the store.
• Take effective measures to ensure People productivity at the store is at the highest standards.
• Ensure timely training & development initiatives for all store employees in accordance with their learning needs.
• Effective development of second line through continuous coaching and mentoring with constructive feedback.
• Liaison with various business partners & stakeholders like local administration, Govt. personnel & other support functions to ensure smooth functioning of the business.
• Be a role model in conduct & leadership style in the store.