Store Manager

Purplle.com; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Purplle.com is seeking a Store Operations lead in Hyderabad to oversee end-to-end store activities, ensure smooth daily functioning, and drive performance across sales, customer experience and compliance.

You will manage inventory, merchandising, team shifts and training, and report on sales, stock and people metrics while delivering exceptional service and building customer loyalty.

Responsibilities

• Oversee end-to-end store operations and ensure smooth daily functioning.
• Monitor store performance and ensure all targets (sales, customer experience, operations) are achieved.
• Lead, train and motivate the store team to deliver exceptional customer service.
• Manage shifts, assign tasks and ensure accountability.
• Manage inventory levels and ensure product availability.
• Ensure proper merchandising, planogram compliance and store presentation.
• Ensure excellent customer service and resolve customer queries effectively.
• Maintain high customer satisfaction and loyalty.
• Ensure adherence to company policies, safety and SOPs.
• Prepare reports on sales, inventory, team performance and other key metrics.

Job description

Store Operations

• Oversee end-to-end store operations and ensure smooth daily functioning.
• Monitor store performance and ensure all targets (sales, customer experience, operations) are achieved.

Sales & Business Growth

• Drive store sales and achieve monthly/quarterly targets.
• Implement strategies to grow customer base and improve repeat business.

Team Leadership

• Lead, train and motivate the store team to deliver exceptional customer service.
• Manage shifts, assign tasks and ensure accountability.

Inventory & Merchandising

• Manage inventory levels and ensure product availability.
• Ensure proper merchandising, planogram compliance and store presentation.

Customer Experience

• Ensure excellent customer service and resolve customer queries effectively.
• Maintain high customer satisfaction and loyalty.

Compliance & Reporting

• Ensure adherence to company policies, safety and SOPs.
• Prepare reports on sales, inventory, team performance and other key metrics.