Sr. Support Analyst, Trading Application, Information Technology

CLSA; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

CLSA in Pune seeks an experienced Front Office Trading Application Support specialist to ensure 24x7 operation of the core mission-critical trading stack. You will act as SME for OMS/EMS and CLSA reference data, supporting Asia’s leading brokerage’s global front office systems.

Collaboration with development and support teams is essential for seamless service rollout. Qualifications include 10–12 years total experience with 6–7 years in front office trading support, strong SQL/Unix, ITIL

Qualifications

• Bachelor's or Master's in IT/CS preferred.
• 6–7 years in Front Office Trading application support / Implementation and 10–12 total years experience.
• Experience in Equities Brokerage Front Office systems support, preferably bulge bracket bank.
• Development and Production support experience with good problem solving and troubleshooting skills.
• Exposure to direct interaction with end customers/business, vendors, stakeholders.

Responsibilities

• Ensure excellent 24x7 operation of CLSA’s core mission-critical Trading application stack.
• Act as SME for OMS/EMS and CLSA reference data / reporting.
• Support Global Front Office Systems trading operations in Asia.
• Interact with Dealers/Traders/Business Heads worldwide.
• Collaborate with Development and Support teams to roll out new services seamlessly.
• Mentor junior staff and ensure systems are instrumented and monitored.

Skills

Trading application support

SQL

Unix

ITIL practices

Java

Perl

SQL tuning

Debugging

Stakeholder management

Communication skills

On-call support

Regional experience

Client interaction

Vendor interaction

Education

Bachelor's/Master's in IT/Computer Science

Tools

Gigaspaces

Tibco

Job description

Key Areas of Responsibilities

• Ensure excellent 24x7 Operation of CLSA’s core mission-critical Trading application stack.
• Act as the SME for all OMS/EMS (primary) and CLSA reference data / reporting (Secondary)
• Work on Trading Operations for Asia’s Leading Brokerage’s Global Front Office Systems
• Interact with Dealers/Traders/Business Heads across the globe as required
• Global role covering Execution Services
• Partner closely with Application Development and Support teams to rollout new services seamless and efficiently.
• Act as a mentor to train junior staff and Ensure that the estate is instrumented and monitored effectively
• Establish and maintain an effective framework that provides a comprehensive management controls to protect the Confidentiality, Integrity and Availability of CLSA’s information assets.
• Participate in on-call support rotation
• Schedule and document regular changes according to company’s change management rules & guidelines
• Ensure that production environment is kept stable and efficient
• Adherence to CLSA documented governance guidelines
• Provide at all times an excellent, fast and responsive service to other teams

Requirements

• Bachelor’s / Master’s in IT/Computer science degree is ok
• At-least 6-7 years of relevant experience in Front office Trading application support / Implementation and related Server Infrastructure with total years of experience of 10-12 years.
• Experience working in Equities Brokerage Front Office systems support, preferably bulge bracket investment bank.
• Development and Production support experience with good problem solving and trouble shooting skills.
• Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.
• Prefer candidates with regional experience
• Good communication skills
• Open to candidates from all locations – preference is right fit to the role
• Good technical knowledge in SQL and Unix
• Strong Stakeholder management for application related stakeholders
• ITIL process adherence (change, release, incident, problem management)
• Java and Perl skills is added advantage
• Knowledge of SQL Tuning and debugging
• Knowledge of Gigaspaces and Tibco.