Lead Support Analyst - Shared Services and Production Management , Information Technology

CLSA Global Markets Pte Ltd; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

CLSA Global Markets Pte Ltd in Pune is seeking a middleware/production support analyst with 8+ years in IT. You will support and maintain shared services production apps, manage change-release pipelines, and ensure data/monitoring health with ITRS Genos, Grafana, and ELK stacks.

You will work with onshore/offshore teams, follow ITIL, and participate in DR/BC planning. The role requires UNIX, SQL, strong log analysis, and excellent English communication.

Qualifications

• Bachelor's degree in CS/engineering or equivalent plus 8+ years IT experience.
• Production support experience in financial services or investment banking.
• Experience with UNIX environments, SQL, and log analysis.
• Experience with ITRS Genos and monitoring dashboards is required.

Responsibilities

• Support and maintain Shared Services Production Management applications and platforms.
• Coordinate with onshore/offshore resources to manage change-release pipelines.
• Adhere to ITIL practices (Incident/Problem/Change/Release).
• Support ITRS Genos and monitoring dashboards (Grafana, Kibana, ELK).
• Provide production support across APAC/EMEA shifts and weekend rotations.

Skills

Log analysis

Problem solving

Troubleshooting

Client interaction

Shell scripting

Education

Bachelor’s degree in computer science / engineering

Tools

ITRS Genos

Grafana

Kibana

ELK Stack

Solace

Kafka

Tibco

Unix

SQL

Job description

**Key Areas of Responsibilities*** Will be responsible for supporting and maintaining several Shared Services Production Management applications and platforms.* Work with application and development team to manage pipeline for delivering solutions, change requests, and enhance change-release process for applications under DevOps model.* Document standards, processes and procedures relating to best practices, issues, and resolutions.* Coordinate with onshore/offshore resources to respond, diagnose and resolve day-to-day System/User issues specifically related to missing/delayed data, performance issues with platforms, network latency, access/control management, ITRS Monitoring, and ELK/Grafana dashboards.* Adhere to ITIL support practices (Incident/Problem/Change/Release Management)* Manage and support the ITRS Genos environment with hands-on changes, designs and implementation of solutions provided by core team.* Provide support during APAC and EMEA shift timings and flexible to work during limited number of weekends on rotation.* Come up with innovative ideas to improve/automate existing process.* Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and failback exercises.* As a component of Middleware Support, candidate would be responsible for Monitoring the global deployment and traffic, to ensure that global mesh and services are available for our Messaging Middleware Platforms.* Provide Support and design recommendation for use of logging, monitoring, and use of the messaging middleware stack (Solace/Tibco/Kafka).* Support and build monitoring (ITRS Geneos, Grafana, ELK, Kibana) for data flows, and health status for application teams and internal team.**Requirements*** Bachelor’s degree in computer science / engineering OR Minimum 8 years’ experience within IT in an Investment Bank.* Candidates with a Degree and > 8 years’ experience will be considered for Lead Support Analyst.* Production support experience with excellent log analysis, problem solving, and trouble shooting skills.* Experience supporting systems interacting with front office and middle office or back office.* Experience with supporting application in UNIX environments is a must (shell/programming skills advantageous).* Experience in managing, changing, and diagnosing ITRS Genos is a must.* Experience in SQL (ability to fix/enhance/optimize SQL a must), UNIX scripting skills, and building log/system monitoring is a must.* Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.* Experience in supporting elastic search stack, and dashboards built on Kibana/Grafana will be an advantage.* Experience with Messaging Middleware (Solace/Kafka/Tibco) at a user or support level is a considerable advantage.* Experience with network diagnosis and proxy configuration/deployment will be a considerable advantage* Excellent/Fluent in English**Stay informed on CITIC CLSA Job Opportunities****job alert** to receive our latest job openings that meet your interest.