Sr Officer - Front Office

Aditya Institute Of Management Studies Research; Dehradun; On-site; INR 400,000 - 640,000; Full time

Job summary

Aditya Institute Of Management Studies Research in Dehradun seeks a Front Office Executive for its Orientation Centre. You will be the first contact for visitors, greet guests, and manage the front desk with warmth and professionalism.

You will coordinate visitor experiences, handle inquiries, scheduling, and registrations, and support administrative tasks to keep operations running smoothly. Prior hospitality or corporate reception experience is preferred.

Qualifications

• Bachelor’s degree or diploma in Hospitality, Business Administration, or a related field
• 4–6 years of experience in front office, reception, or customer service roles
• Excellent verbal and written communication skills; strong interpersonal abilities

Responsibilities

• Greet and assist visitors in a friendly, professional manner
• Answer and direct incoming calls and inquiries
• Maintain a clean front desk and reception area
• Coordinate visitor registrations and check-ins for scheduled appointments
• Provide information about the Orientation Centre and services to visitors
• Guide visitors through check-in and direct to appointments or tours
• Schedule appointments, meetings, and tours for visitors and internal staff
• Maintain visitor logs, appointments, and correspondence records
• Handle basic administrative tasks (filing, photocopying, office supplies)
• Resolve visitor inquiries professionally and offer refreshments when needed
• Collaborate with internal teams to respond to visitor requests promptly
• Coordinate with housekeeping, security, and other departments to ensure OC runs smoothly
• Provide feedback on visitor experiences and suggest improvements
• Coordinate events at JW/OC and follow up with customers after visits

Skills

Verbal and written communication

Interpersonal skills

Customer service

Attention to detail

Independent work

Education

Bachelor’s degree or diploma in Hospitality or Business Administration

Tools

Microsoft Office

Front office systems

Job description

As a Front Office Executive of the Orientation Centre (OC), you will be the first point of contact for all visitors, clients, and stakeholders. Your role involves managing the front desk, coordinating visitor experiences, and providing a warm and professional welcome to all guests. You will be responsible for maintaining a smooth and efficient operation of the front office while supporting administrative tasks and ensuring high-quality service.

Key Responsibilities

• Greet and assist visitors in a friendly and professional manner
• Answer and direct incoming phone calls, addressing inquiries or directing to the appropriate department
• Maintain a clean and organized front desk and reception area
• Coordinate and manage visitor registrations, ensuring a seamless and pleasant experience
• Provide information about the Orientation Centre, its services, and facilities to visitors
• Guide visitors through the check-in process and ensure they are directed to their scheduled appointments or tours
• Assist with scheduling appointments, meetings, and tours for visitors and internal staff
• Maintain and update records of visitor logs, appointments, and correspondence
• Handle basic administrative tasks such as filing, photocopying, and managing office supplies
• Address and resolve visitor inquiries, concerns, or complaints in a professional manner
• Ensure visitors are comfortable and provided with necessary information or refreshments
• Collaborate with internal teams to provide timely responses to visitor queries or requests
• Liaise with housekeeping, security, and other departments to ensure the OC runs efficiently
• Provide feedback on visitor experiences and suggest improvements for enhancing service quality
• Coordinate events at JW/OC
• Reaching out to customers post visit for any further information/support where appropriate

Key Attributes

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with front office or reception management systems
• Fluency in English; knowledge of additional languages is a plus
• Positive attitude and professional demeanor
• Previous experience in the hospitality or corporate sector is preferred

Competencies

• Self Driven and Goal/Result Oriented
• Attention to Detail
• Creativity/Innovation
• Decision Making/Judgment

Qualifications and Experience

• Education: Bachelor s degree or diploma in Hospitality, Business Administration, or a related field
• Experience: 4-6 years of experience in front office, reception, or customer service roles
• Skills:
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service abilities
  • Organizational skills and attention to detail
  • Strong problem-solving skills and ability to work independently