Senior Officer - Front Office

Aditya Institute Of Management Studies Research; Dehradun; On-site; INR 420,000 - 600,000; Full time

Job summary

Aditya Institute Of Management Studies Research is seeking a Front Office Executive for the Orientation Centre to be the first point of contact for visitors, clients, and stakeholders. You will manage the front desk, coordinate visitor experiences, and provide a warm, professional welcome while supporting administrative tasks to ensure smooth OC operations.

The role requires 4–6 years in front office or customer service, strong communication skills, and proficiency with MS Office.

Qualifications

• Bachelor's degree or diploma in Hospitality or Business Administration.
• 4–6 years of experience in front office, reception or customer service.
• Excellent verbal and written communication; strong interpersonal skills.
• Organizational skills and attention to detail.

Responsibilities

• Greet and assist visitors in a friendly and professional manner.
• Answer and direct incoming calls, addressing inquiries or directing to the appropriate department.
• Maintain a clean and organized front desk and reception area.
• Coordinate and manage visitor registrations, ensuring a seamless and pleasant experience.
• Provide information about the Orientation Centre, its services, and facilities to visitors.
• Guide visitors through the check-in process and direct them to scheduled appointments or tours.
• Assist with scheduling appointments, meetings, and tours for visitors and internal staff.
• Maintain and update records of visitor logs, appointments, and correspondence.
• Handle basic administrative tasks such as filing, photocopying, and managing office supplies.
• Address inquiries or complaints in a professional manner.
• Coordinate events at JW/OC and follow up with customers post-visit when appropriate.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving

MS Office

Education

Bachelor's degree or diploma in Hospitality/Business Administration

Tools

Front office systems

Job description

As a Front Office Executive of the Orientation Centre (OC), you will be the first point of contact for all visitors, clients, and stakeholders. Your role involves managing the front desk, coordinating visitor experiences, and providing a warm and professional welcome to all guests. You will be responsible for maintaining a smooth and efficient operation of the front office while supporting administrative tasks and ensuring high-quality service.

Key Responsibilities

• Greet and assist visitors in a friendly and professional manner
• Answer and direct incoming phone calls, addressing inquiries or directing to the appropriate department
• Maintain a clean and organized front desk and reception area
• Coordinate and manage visitor registrations, ensuring a seamless and pleasant experience
• Provide information about the Orientation Centre, its services, and facilities to visitors
• Guide visitors through the check-in process and ensure they are directed to their scheduled appointments or tours
• Assist with scheduling appointments, meetings, and tours for visitors and internal staff
• Maintain and update records of visitor logs, appointments, and correspondence
• Handle basic administrative tasks such as filing, photocopying, and managing office supplies
• Address and resolve visitor inquiries, concerns, or complaints in a professional manner
• Ensure visitors are comfortable and provided with necessary information or refreshments
• Collaborate with internal teams to provide timely responses to visitor queries or requests
• Liaise with housekeeping, security, and other departments to ensure the OC runs efficiently
• Provide feedback on visitor experiences and suggest improvements for enhancing service quality
• Coordinate events at JW/OC
• Reaching out to customers post visit for any further information/support where appropriate

Key Attributes

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with front office or reception management systems
• Fluency in English; knowledge of additional languages is a plus
• Positive attitude and professional demeanor
• Previous experience in the hospitality or corporate sector is preferred

Competencies

• Self Driven and Goal/Result Oriented
• Attention to Detail
• Creativity/Innovation
• Decision Making/Judgment

Qualifications and Experience

• Education: Bachelor s degree or diploma in Hospitality, Business Administration, or a related field
• Experience: 4-6 years of experience in front office, reception, or customer service roles
• Skills:
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service abilities
  • Organizational skills and attention to detail
  • Strong problem-solving skills and ability to work independently