Sr Manager - CRM and Dealer Systems

River Mobility; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

River Mobility in Bengaluru is seeking a CRM-focused professional to drive customer engagement and retention initiatives. You will analyze customer data, collaborate with sales, marketing, and product teams, and translate insights into action to improve loyalty and lifetime value.

You will train and support dealers on CRM tools, monitor KPIs, and ensure accurate records of customer interactions using CRM software.

Qualifications

• Develop and implement comprehensive strategies to enhance customer engagement and retention.
• Manage and maintain accurate records of customer interactions using CRM software.
• Collaborate with cross-functional teams to identify and prioritize business requirements.
• Analyze data to provide insights on customer behavior and preferences.
• Train and support dealers on the use of CRM tools and systems.
• Monitor and report on key performance indicators related to customer satisfaction and retention.

Responsibilities

• Develop and implement comprehensive strategies to enhance customer engagement and retention.
• Manage and maintain accurate records of customer interactions using CRM software.
• Collaborate with cross-functional teams to identify and prioritize business requirements.
• Analyze data to provide insights on customer behavior and preferences.
• Train and support dealers on the use of CRM tools and systems.
• Monitor and report on key performance indicators related to customer satisfaction and retention.

Job description

• Develop and implement comprehensive strategies to enhance customer engagement and retention.
• Manage and maintain accurate records of customer interactions using CRM software.
• Collaborate with cross-functional teams to identify and prioritize business requirements.
• Analyze data to provide insights on customer behavior and preferences.
• Train and support dealers on the use of CRM tools and systems.
• Monitor and report on key performance indicators related to customer satisfaction and retention.