Deputy Manager - Customer Engagement

Axis Max Life Insurance; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Axis Max Life Insurance in Gurugram is seeking a Customer Engagement Lead to develop and implement strategies that boost customer satisfaction and loyalty. You will build strong relationships, collaborate with cross-functional teams, and ensure seamless delivery of products and services.

You will analyze feedback and market trends, lead a team of engagement professionals, and identify opportunities to upsell and cross-sell to existing customers.

Qualifications

• Experience developing and implementing customer engagement strategies.
• Ability to identify customer needs and provide tailored solutions.
• Experience collaborating with cross-functional teams.
• Ability to analyze customer feedback and market trends.
• Experience leading and training a team of professionals.
• Proven ability to upsell and cross-sell to existing customers.

Responsibilities

• Develop and implement effective customer engagement strategies to enhance customer satisfaction and loyalty.
• Build and maintain strong relationships with customers, identifying their needs and providing tailored solutions.
• Collaborate with cross-functional teams to ensure seamless delivery of products and services.
• Analyze customer feedback and market trends to inform business decisions and drive growth.
• Lead and manage a team of customer engagement professionals, providing guidance and training.
• Identify opportunities to upsell and cross-sell products and services to existing customers.

Skills

Customer engagement

Relationship building

Cross-functional collaboration

Data analysis

Team leadership

Upselling

Job description

• Develop and implement effective customer engagement strategies to enhance customer satisfaction and loyalty.
• Build and maintain strong relationships with customers, identifying their needs and providing tailored solutions.
• Collaborate with cross-functional teams to ensure seamless delivery of products and services.
• Analyze customer feedback and market trends to inform business decisions and drive growth.
• Lead and manage a team of customer engagement professionals, providing guidance and training.
• Identify opportunities to upsell and cross-sell products and services to existing customers.