Team Leader - CRM

Shree Naman Group; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Shree Naman Group in Mumbai, India is seeking a CRM Lead to develop and implement comprehensive CRM plans aimed at enhancing customer engagement and retention.

You will lead a team responsible for designing, developing, and deploying CRM solutions, collaborating with cross-functional teams to align CRM initiatives with business objectives, and analyzing customer data to uncover trends and opportunities for improvement.

Qualifications

• CRM strategy
• Team leadership
• Cross-functional collaboration
• Data analysis
• User training and support
• Metrics monitoring

Responsibilities

• Develop and implement comprehensive CRM plans to enhance customer engagement and retention.
• Lead a team of professionals in designing, developing, and deploying CRM solutions.
• Collaborate with cross-functional teams to align CRM strategies with business objectives.
• Analyze customer data to identify trends and opportunities for improvement.
• Provide training and support to end-users on new CRM systems.
• Monitor and report on key performance indicators related to CRM metrics.

Job description

• Develop and implement comprehensive CRM plans to enhance customer engagement and retention.
• Lead a team of professionals in designing, developing, and deploying CRM solutions.
• Collaborate with cross-functional teams to align CRM strategies with business objectives.
• Analyze customer data to identify trends and opportunities for improvement.
• Provide training and support to end-users on new CRM systems.
• Monitor and report on key performance indicators related to CRM metrics.