Customer Relationship Manager

Av People Kart; Delhi; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Av People Kart is seeking an experienced sales and customer relationship leader to drive satisfaction and retention across FMCG sectors in Delhi. You will manage key accounts and oversee end-to-end sales operations, including inventory, delivery, and collections.

The ideal candidate has 8–10 years in a similar role, strong Salesforce ERP experience, and excellent communication skills to build relationships at all levels.

Qualifications

• 8–10 years of experience in a similar role within FMCG / edible oil / food processing.
• Strong ERP/Salesforce experience and ability to analyze complex data sets.
• Excellent client communication and relationship-building at all levels.

Responsibilities

• Manage customer relationships to ensure high levels of satisfaction and retention.
• Oversee sales operations, including inventory management, delivery management, and payment collection.
• Analyze CRM data to identify trends and opportunities for growth, making recommendations for process improvements.
• Collaborate with cross-functional teams to resolve issues and implement changes.

Skills

Client communication

CRM data analysis

Cross-functional collaboration

Tools

Salesforce

Job description

Roles and Responsibilities :

• Manage customer relationships to ensure high levels of satisfaction and retention.
• Oversee sales operations, including inventory management, delivery management, and payment collection.
• Analyze CRM data to identify trends and opportunities for growth, making recommendations for process improvements.
• Collaborate with cross-functional teams to resolve issues and implement changes.

Job Requirements :

• 8-10 years of experience in a similar role within the FMCG, Edible Oil, Food Processing.
• Strong understanding of ERP systems (e.g. Salesforce) and ability to analyze complex data sets.
• Excellent client communication skills with the ability to build strong relationships at all levels.