Sr. Manager Client Servicing

Zigsaw; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Zigsaw in Mumbai, India seeks a Client Servicing Manager to build and maintain strong client relationships while guiding events from conception to completion. You will craft proposals, coordinate with the events team, and manage budgets to deliver client-centric experiences.

The role requires superb English writing, clear communication, and a proactive approach to market insights and post-event feedback for continuous improvement.

Qualifications

• Excellent English writing & editing skills.
• Prior experience in events, digital agencies, or media houses.
• Creative thinker with ability to adapt to diverse industries.

Responsibilities

• Establish and nurture relationships with clients to deliver tailored event solutions.
• Prepare comprehensive event proposals and presentations for clients.
• Collaborate with the events team to plan and organize events.
• Manage budget considerations and ensure proposals align with client budgets.
• Maintain regular client communication and provide progress updates.
• Gather post-event feedback to assess satisfaction and identify improvements.
• Conduct market research to stay ahead of industry trends and opportunities.

Skills

Client relationship management

Event planning

Proposal development

Budget management

English writing

Interpersonal skills

Job description

Client Servicing and events experience is must

About the Company

As a Client Servicing Manager, strong interpersonal skills, effective communication, and attention to detail are crucial to building and maintaining long-term client relationships. Additionally, a thorough understanding of the industry, event planning, and budget management are essential for success in this role. MICE events Experience will be an added advantage.

About the Role

Key job responsibilities include:

Responsibilities

• Client Relationship Management: Establish and nurture relationships with clients, understanding their objectives and preferences to deliver tailored event solutions.
• Proposal Development: Prepare comprehensive event proposals and presentations, showcasing suitable venues, services, and event options.
• Event Planning: Collaborate with the events team to plan and organize events according to clients' specifications.
• Budget Management: Ensure that event proposals align with the client's budget, and manage any financial considerations throughout the event planning process.
• Communication: Maintain regular communication with clients, providing updates on event progress and addressing any questions or concerns.
• Post-Event Evaluation: Gather feedback from clients after events to assess satisfaction levels and gather insights for future improvements.
• Market Research: Stay up-to-date with industry trends, competitor offerings, and client preferences to enhance service quality and identify new business opportunities.

Qualifications

• Excellent English writing & editing skills
• Prior experience in events, digital agencies, or media houses
• Creative thinker with ability to adapt to diverse industries