Client Relationship Manager - Events

Caliber Organisation; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Caliber Organisation is seeking an experienced Client Services Manager to lead end-to-end client engagement for events. You will be the primary point of contact, orchestrating briefs, timelines and deliverables while coordinating with creative, production and vendor teams.

The role requires strong communication, negotiation and project-management skills to ensure on-time delivery and high client satisfaction across multiple accounts.

Qualifications

• Excellent client communication and relationship-management skills.
• Strong coordination, follow-up and project-management abilities.
• Ability to manage multiple clients and projects under deadlines.
• Strong problem-solving, ownership and decision-making mindset.

Responsibilities

• Build and maintain strong client relationships throughout the event lifecycle.
• Act as the client SPOC, understand business and event objectives, coordinate briefs and deliverables, conduct meetings and site visits, manage feedback and approvals, and resolve concerns.
• Ensure timely execution and strengthen retention through proactive communication and service.
• Manage client relationships and act as the primary point of contact for assigned accounts.
• Prepare client briefs, proposals, quotations, presentations and project updates.
• Coordinate with creative, production, operations and vendor teams.
• Drive client satisfaction, retention and repeat business.
• Maintain project documentation and provide post-event reports.

Skills

Client communication

Relationship management

Presentation

Negotiation

Project management

Time management

Education

Graduate or Post Graduate in Marketing/Business/Advertising/Hospitality/Event Management

Tools

MS Office

PowerPoint

Excel

Google Workspace

Job description

About the Role

• Build and maintain strong client relationships throughout the event lifecycle.
• Act as the client SPOC, understand business and event objectives, coordinate briefs and deliverables, conduct meetings and site visits, manage feedback and approvals, and resolve concerns.
• Ensure timely execution and strengthen retention through proactive communication and service.

Key Responsibilities

• Manage client relationships and act as the primary point of contact for assigned accounts.
• Understand event objectives, requirements, budgets and expectations.
• Prepare client briefs, proposals, quotations, presentations and project updates.
• Coordinate with creative, production, operations and vendor teams.
• Manage approvals, feedback, timelines, deliverables and payments.
• Attend client meetings, presentations, site visits and events.
• Handle escalations, last-minute changes and execution challenges professionally.
• Ensure projects are delivered on time and to agreed quality standards.
• Drive client satisfaction, retention and repeat business.
• Maintain project documentation and provide post-event reports.

Required Skills

• Excellent client communication and relationship-management skills.
• Strong presentation, negotiation and interpersonal skills.
• Strong coordination, follow-up and project-management abilities.
• Ability to manage multiple clients and projects under deadlines.
• Strong problem-solving, ownership and decision-making mindset.

PreferredQualifications

• Graduate or Post Graduate in Marketing, Business, Advertising, Hospitality, Event Management or related field.
• Prior experience in an event, experiential, activation, exhibition or advertising agency preferred.
• Proficiency in MS Office, PowerPoint, Excel and Google Workspace.
• Willingness to travel and work flexible hours during events.

WhatWe're Looking For

• Client-first approach with strong commercial and business awareness.
• Confident stakeholder management and professional communication.
• Ability to work in a fast-paced event environment.
• Strong ownership of client accounts and project deliverables.