Client Servicing & Account Manager – Events

Caliber Organisation; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Caliber Organisation in Mumbai seeks an experienced Event Account Manager to lead client relationships from briefing to post-event closure. You will own communication, budgets, timelines, proposals, and vendor coordination to ensure successful events.

You will collaborate with creative, production and operations teams, handling multiple projects, resolutions of escalations, and driving repeat business while ensuring high client satisfaction.

Qualifications

• Excellent client communication and relationship-management required.
• Strong presentation, negotiation and interpersonal skills expected.
• Strong coordination, follow-up and project-management abilities are necessary.
• Ability to manage multiple clients and projects under deadlines is essential.
• Ownership mindset and problem-solving skills are valued.

Responsibilities

• Manage client relationships and act as the primary point of contact for assigned accounts.
• Understand event objectives, requirements, budgets and expectations.
• Prepare client briefs, proposals, quotations, presentations and project updates.
• Coordinate with creative, production, operations and vendor teams.
• Manage approvals, feedback, timelines, deliverables and payments.
• Attend client meetings, presentations, site visits and events.
• Handle escalations, last-minute changes and execution challenges professionally.
• Ensure projects are delivered on time and to agreed quality standards; drive client satisfaction, retention and repeat business.
• Maintain project documentation and provide post-event reports.

Skills

Client communication

Relationship management

Presentation skills

Negotiation

Interpersonal skills

Project management

Coordination

Follow-up

Deadline management

Ownership mindset

Education

Graduate or Post Graduate in Marketing, Business, Advertising, Hospitality, Event Management or related field

Tools

MS Office

PowerPoint

Excel

Google Workspace

Job description

About the Role

Manage assigned event accounts from briefing through post-event closure.

Own client communication, proposals, quotations, presentations, approvals, budgets, timelines and vendor coordination.

Work closely with creative, production and operations teams, manage multiple projects, resolve escalations and contribute to account growth, repeat business and client retention.

Key Responsibilities

• Manage client relationships and act as the primary point of contact for assigned accounts
• Understand event objectives, requirements, budgets and expectations
• Prepare client briefs, proposals, quotations, presentations and project updates
• Coordinate with creative, production, operations and vendor teams
• Manage approvals, feedback, timelines, deliverables and payments
• Attend client meetings, presentations, site visits and events
• Handle escalations, last-minute changes and execution challenges professionally
• Ensure projects are delivered on time and to agreed quality standardsDrive client satisfaction, retention and repeat business
• Maintain project documentation and provide post-event reports
• Required SkillsExcellent client communication and relationship-management skills
• Strong presentation, negotiation and interpersonal skills
• Strong coordination, follow-up and project-management abilities
• Ability to manage multiple clients and projects under deadlines
• Strong problem-solving, ownership and decision-making mindset

Preferred Qualifications

• Graduate or Post Graduate in Marketing, Business, Advertising, Hospitality, Event Management or related field
• Prior experience in an event, experiential, activation, exhibition or advertising agency preferred
• Proficiency in MS Office, PowerPoint, Excel and Google Workspace
• Willingness to travel and work flexible hours during events
• What Were Looking ForClient-first approach with strong commercial and business awareness
• Confident stakeholder management and professional communication
• Ability to work in a fast-paced event environment
• Strong ownership of client accounts and project deliverables