Sr. HR Specialist/Asst. Manager

Randstad India Private Limited; Bengaluru; On-site; INR 2,200,000 - 3,500,000; Full time

Job summary

Randstad India Private Limited in East Bangalore is seeking an experienced Sr. HR Specialist / Assistant Manager to join the HR Service Center. You will oversee payroll, benefits, onboarding, employee relations, and data accuracy, delivering high-quality HR support.

You will lead a small team, partner with HRIS and program managers, and drive process improvements to ensure efficient service delivery and compliance with policies and regulations.

Qualifications

• 9–15 years of progressive HRSS/HRSC experience.
• Degree or MBA in HR; full-time study preferred.
• Strong problem solving and independent judgment.
• Experience coordinating with cross-functional teams and stakeholders.

Responsibilities

• Oversee payroll, benefits, onboarding, employee relations, and records.
• Serve as Tier-1 HR support and policy advisor for managers and staff.
• Diagnose and resolve complex inquiries while ensuring compliance.
• Coordinate cross-functional HR initiatives and optimize workflows with HRIS.
• Lead a small team of 2 specialists and report on operations.

Skills

HR Shared Services

Team Leadership

Problem Solving

Stakeholder Management

Education

Bachelor’s degree or equivalent

Full-time MBA in HR

Job description

Job Summary

We are looking for an experienced and proactive Sr. HR Specialist / Assistant Manager to join our HR Service Center (HRSC) team in East Bangalore. In this role, you will oversee and support core HR operations spanning payroll, benefits, staffing/onboarding, employee relations, and transaction management.

You will be instrumental in ensuring operational efficiency across service center technology, partnering cross-functionally with HR Information Systems (HRIS), HR Program Managers, and tech specialists to deliver high-quality HR support.

Key Responsibilities

• HRSC Operations: Deliver end-to-end operational support across functional areas (payroll, benefits, onboarding, employee relations, and records maintenance).
• Tier-1 Support & Advisory: Act as the primary escalation point for managers, employees, and team members, providing clear interpretation of HR policies and practices.
• Issue Resolution: Diagnose and resolve complex inquiries by applying deep HR knowledge while maintaining strict compliance with company policies and legal regulations.
• Project & System Coordination: Collaborate on cross-functional HR initiatives, maintain accuracy in employee data processing, and partner with HRIS teams to optimize transaction workflows.
• Team Leadership & Reporting: Direct a team of 2 specialists, generate operational reports, and continuously recommend enhancements to HR policies and service delivery.

Requirements & Qualifications

• Experience: 9 to 15 years of progressive experience in HR Shared Services / HRSC operations.
• Education: Bachelor’s degree or equivalent (Full-time MBA in HR is strongly preferred).
• Problem Solving: Proven capability in evaluating complex variables, developing independent solutions, and exercising high discretion and judgment.
• Stakeholder Management: Experienced in cross-functional coordination and communicating effectively with sen reg le on.