Executive – Sales and Customer Service Support

House of Shipping; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

A logistics consultancy in Chennai is seeking an Executive for Sales and Customer Service Support. This entry-level role requires 2-3 years of experience in sales support or customer service, preferably in the shipping/logistics sector. Responsibilities include managing CRM activities, supporting customer service tasks, and ensuring smooth communication during the shipping process. A commitment to customer support and knowledge of CRM systems are essential for success in this position.

Qualifications

• 2-3 years of experience in Sales Support or Customer Service, preferably in Shipping/Logistics.
• Experience with sales tools such as CRM.

Responsibilities

• Create BP ID code in CRM.
• Manage end-to-end filing processes.
• Support the Customer Service team.
• Support SAP-related activities and monitor customer commitments.
• Assist Customer Service Manager with administrative tasks and inter-team updates.
• Understand shipping cycle processes and support front desk CS team.

Skills

Sales Support

Customer Service

CRM Systems

Tools

SAP

CRM

Job description

Executive – Sales and Customer Service Support

House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. We are committed to understanding our clients' business fundamentals to serve them better.

We are currently recruiting an Executive – Sales and Customer Service Support to join our team.

Main tasks and responsibilities

CRM (Customer Relationship Management)

• Create BP ID code in CRM
• Create CRM activity (customer request quotation)
• Create and complete rates filing into SAP
• Manage end-to-end filing processes (e.g., FMC Amendment filing)
• Communicate with POL upon rate filing completion
• Support filing disputes and investigate rate filing issues related to freight disputes
• Resolve and support SAP-related activities
• Assist in administration tasks such as monitoring customer commitments (volume targets vs. actual) and sharing updates with CS/Sales PIC
• Other tasks as assigned by the Customer Service Manager

Customer Service

• Understand shipping cycle processes and support the front desk CS team
• Provide support to the Customer Service team, such as tracing issues with evidence
• Other tasks as assigned by the Customer Service Manager

Background and experience:

• 2-3 years of experience in Sales Support or Customer Service, preferably in Shipping/Logistics
• Experience with sales tools such as CRM

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Accounting/Auditing
• Industries: Transportation, Logistics, Supply Chain, Storage, Boilers, Tanks, Shipping Containers, Shipbuilding

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