Sr.Executive (CRE)

Recex Pvt Ltd.; Malad; Presencial; INR 250.000 - 350.000; Jornada completa

Descripción de la vacante

Recex Pvt Ltd. is seeking a Sr Telecaller Executive to engage customers after vehicle purchase or service, collecting feedback on their experience and identifying areas for service improvement. The role emphasizes clear communication, issue escalation, and data entry into CRM systems.

The position requires basic computer skills, fluency in Marathi/English/Hindi, and the ability to meet daily call targets while maintaining data privacy.

Formación

• Minimum: Graduate (any stream).
• Prior experience in telecalling / customer service is preferred (automobile/service industry).
• Good communication and listening skills are required.

Responsabilidades

• Call customers after vehicle purchase or service to gather feedback.
• Ask structured questions about sales experience, service quality, and product satisfaction.
• Record customer responses in CRM/software systems.
• Identify dissatisfied customers and escalate issues to the concerned team.
• Maintain polite, professional communication at all times.
• Follow daily call targets and reporting requirements.
• Update feedback reports and share insights with management.

Conocimientos

Good communication skills

Calm handling of customer complaints

Basic computer skills

Fluency in local languages Marathi/Eng

Educación

Graduate

Herramientas

MS Excel

CRM tools

Descripción del empleo

JOB DESCRIPTION –Sr Executive (CRE)

Job Title:Sr.

Department – CRM

Experience – 2+yrs exp

Job Summary:

We are looking for a Sr.Telecaller Executive to connect with customers after vehicle purchase or service to collect feedback on their experience. The role focuses on understanding customer satisfaction, identifying issues, and helping improve service quality.

Key Responsibilities:

• Call customers after vehicle purchase or service visits to gather feedback
• Ask structured questions about sales experience, service quality, and product satisfaction
• Record customer responses accurately in CRM/software systems
• Identify dissatisfied customers and escalate issues to the concerned team
• Maintain polite, professional communication at all times
• Follow daily call targets and reporting requirements
• Update feedback reports and share insights with management
• Ensure data privacy and confidentiality of customer information

Required Skills:

• Good communication skills (verbal and listening)
• Ability to handle customer complaints calmly
• Basic computer skills (MS Excel, CRM tools)
• Fluency in local language(s) + Marathi / English / Hindi

Qualifications:

• Minimum: Graduate (any stream)
• Prior experience in telecalling / customer service is preferred (especially in automobile or service industry)

Key Performance Indicators (KPIs):

• Number of calls completed per day
• Customer feedback collection rate
• Customer satisfaction score (CSAT)
• Accuracy of data captured
• Issue escalation turnaround time