Customer Relationship Executive

Manorama Industries; Raipur; On-site; INR 250,000 - 450,000; Full time

Job summary

Manorama Industries in Raipur, India is seeking a Customer Relationship Executive to manage customer interactions, coordinate meetings, and support client engagement. You will handle queries online and offline in Hindi and English, maintain customer databases, and prepare reports.

Proficiency in Google Sheets and MS Office is preferred, with strong communication skills and a customer-first approach. The role emphasizes customer service, data accuracy, and proactive engagement to improve client

Qualifications

• Must have knowledge about CRM/profile for customer relations decisions.
• Experience in managing customer data and communications.
• Proficiency with MS Office suite and Google Sheets.

Responsibilities

• Customer Management Customer Feedback Collection
• Meeting Coordination and Documentation
• Presentation and Engagement
• Client Support
• Reporting and Analysis
• Collaboration
• Continuous Improvement

Skills

CRM knowledge

Communication skills

Phone & Email handling

Customer service

Data entry

Tools

Google Sheets

MS Excel

PowerPoint

Internet research

Job description

Role & responsibilities

• 1. Customer Management Customer Feedback Collection


• 2. Meeting Coordination and Documentation


• 3. Presentation and Engagement


• 4. Client Support


• 5. Reporting and Analysis


• 6. Collaboration


• 7. Continuous Improvement

Preferred candidate profile

• Must have knowledge about CRM/CRE Profile (CUSTOMER RELATION MANAGER AND CUSTOMER RELATION EXECUTIVE)


• Good knowledge of google Sheets.


• Maintaining databases, including contact detail and all details of customers


• Basic knowledge of Computer MS Office, Excel, Power point, internet suffering


• Good communications skills


• Expert in handling Customer queries online/e offline


• Expert in handling phone calls and emails of clients in Hindi and English