Sr. Executive

TP; Malad; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

Teleperformance Global Business Private Limited in India is seeking a Sr. Executive with 1-4 years of experience to join our team and drive daily operations.

You will oversee workflows, develop strategies to enhance customer satisfaction, and collaborate with cross-functional teams to meet business goals. A strong CRM/ITES/BPO background and excellent communication are essential.

Qualifications

• Proven experience in a similar role with a strong understanding of CRM/IT Enabled Services/BPO industry.
• Excellent communication and interpersonal skills are required for effective teamwork and client interaction.
• Strong problem-solving and analytical skills are needed to resolve complex issues.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Experience with data analysis and reporting tools to inform business decisions.

Responsabilités

• Manage and oversee daily operations to ensure efficient workflow and productivity.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to achieve business objectives and goals.
• Analyze market trends and competitor activity to identify opportunities and threats.
• Build and maintain strong relationships with clients and stakeholders.
• Identify and mitigate risks to ensure compliance with company policies and procedures.

Connaissances

CRM

BPO experience

Communication

Analytical skills

Data analysis

Description du poste

We are looking for a highly skilled and experienced professional to join our team as a Sr. Executive in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, with 1-4 years of experience.

Roles and Responsibility

• Manage and oversee daily operations to ensure efficient workflow and productivity.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to achieve business objectives and goals.
• Analyze market trends and competitor activity to identify opportunities and threats.
• Build and maintain strong relationships with clients and stakeholders.
• Identify and mitigate risks to ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in a similar role with a strong understanding of CRM/IT Enabled Services/BPO industry.
• Excellent communication and interpersonal skills are required for effective teamwork and client interaction.
• Strong problem-solving and analytical skills are needed to resolve complex issues.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail is essential for accuracy and quality in work.
• Experience with data analysis and reporting tools to inform business decisions.