BHR - International

TP; Thane; On-site; INR 500,000 - 1,200,000; Full time

Job summary

Teleperformance in Bengaluru is seeking a skilled Business Analyst with 2-5 years of experience to drive business decisions and deliver solutions. The role emphasizes collaboration with cross-functional teams and strong data analysis to understand and meet client and internal needs.

The ideal candidate will excel in stakeholder interaction, process improvement, and documentation, while supporting end-users and adapting to evolving priorities in a dynamic operations environment.

Qualifications

• 2-5 years of experience in business analysis or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience with CRM/IT-enabled services/BPO is preferred.
• Ability to work in a fast-paced, collaborative environment.

Responsibilities

• Collaborate with cross-functional teams to identify business requirements and develop solutions.
• Analyze complex data sets to inform business decisions and drive growth.
• Develop and maintain relationships with key stakeholders to understand their needs and priorities.
• Identify areas for process improvement and implement changes to increase efficiency.
• Develop and maintain documentation of business processes and procedures.
• Provide training and support to end-users on new systems and processes.

Skills

Requirements gathering

Data analysis

Stakeholder management

Team collaboration

Communication

Tools

CRM systems

Job description

We are looking for a highly skilled and experienced professional to join our team as a Business Analyst in Bengaluru. The ideal candidate will have 2-5 years of experience in the field.

Roles and Responsibility

• Collaborate with cross-functional teams to identify business requirements and develop solutions.
• Analyze complex data sets to inform business decisions and drive growth.
• Develop and maintain relationships with key stakeholders to understand their needs and priorities.
• Identify areas for process improvement and implement changes to increase efficiency.
• Develop and maintain documentation of business processes and procedures.
• Provide training and support to end-users on new systems and processes.

Job Requirements

• Strong understanding of business operations and processes.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong communication and interpersonal skills.
• Experience with CRM/IT Enabled Services/BPO industry is preferred.
• Ability to adapt to changing priorities and deadlines.
• Utilize advanced support technologies and processes engineered to achieve outstanding results.
• We cultivate lasting client relationships and make positive contributions to our local communities.
• Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.