SME - International

TP; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

TP in Hyderabad is seeking an experienced professional for CRM/IT Enabled Services/BPO domain. The role requires 2-5 years of hands-on experience in customer service and process improvement.

You will manage customer complaints, collaborate with internal teams, and use CRM software to enhance service quality. Strong communication and analytical thinking are essential.

Qualifications

• 2+ years of experience in customer service or sales.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Proficiency in using CRM software and other technology tools.
• Strong analytical and critical thinking skills.
• Ability to work collaboratively as part of a team.

Responsibilities

• Manage and resolve customer complaints professionally.
• Provide excellent customer service through various communication channels.
• Collaborate with internal teams to improve overall customer experience.
• Analyze customer feedback to identify areas for improvement.
• Develop and implement process improvements to increase efficiency.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Communication

Problem solving

Teamwork

Analytical thinking

CRM software

Tools

CRM software

Job description

We are looking for a highly skilled and experienced professional to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 2-5 years of experience.

Roles and Responsibility

• Manage and resolve customer complaints professionally.
• Provide excellent customer service through various communication channels.
• Collaborate with internal teams to improve overall customer experience.
• Analyze customer feedback to identify areas for improvement.
• Develop and implement process improvements to increase efficiency.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in customer service or sales.
• Strong communication and problem-solving skills are essential.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Proficiency in using CRM software and other technology tools is required.
• Strong analytical and critical thinking skills are necessary.
• Ability to work collaboratively as part of a team.