Sr Engineer - Service

Ingersoll Rand; Coimbatore District; On-site; INR 300,000 - 600,000; Full time

Job summary

Hydro Prokav Pumps India Pvt Ltd in Coimbatore is seeking a Service Engineer to provide on-site technical pump support across South India, including Tamil Nadu, Kerala, Karnataka, Telangana and Andhra Pradesh. You will attend customer complaints, analyze pump failures, identify root causes, and recommend effective corrective actions with regular site visits.

The ideal candidate holds a BE in Mechanical Engineering, has pump operation knowledge, and is willing to travel extensively.

Qualifications

• Experience in pump service, maintenance, troubleshooting or commissioning.
• Strong knowledge of pump operation and failure analysis.
• Willing to travel across customer locations in South India.

Responsibilities

• Attend customer complaints and provide timely technical support.
• Analyse pump failures and identify root causes.
• Recommend and implement corrective actions to improve pump performance.
• Register customer complaints and track closure.
• Coordinate with internal teams and customers for prompt resolution.
• Prepare service reports and communicate findings.
• Provide technical guidance and maintenance recommendations to customers.
• Take ownership of customer issues and ensure satisfaction.
• Travel extensively across South India for service activities.

Skills

Pump industry experience

Willingness to travel

Multilingual (English, Tamil, Hindi)

Independent work

Education

B.E. in Mechanical Engineering

Job description

Job Title

Service Engineer

Company

Hydro Prokav Pumps India Pvt Ltd

Location

Coimbatore, Tamil Nadu

Job Summary

The role involves providing technical service support for pumps at customer sites across South India, including Tamil Nadu, Kerala, Karnataka, Telangana, and Andhra Pradesh. The candidate will be responsible for attending customer complaints, analysing pump failures, identifying root causes, and recommending effective corrective and preventive actions. The position requires extensive customer interaction, complaint management, and regular travel to customer locations. Strong communication skills and a customer-focused approach are essential.

Responsibilities

• Attend customer complaints and provide timely technical support.
• Analyse pump failures and identify root causes.
• Recommend and implement corrective actions to improve pump performance and reliability.
• Register customer complaints in the system and track them through to closure.
• Coordinate with internal departments and customers to ensure prompt resolution of issues.
• Prepare service reports and communicate findings professionally.
• Provide technical guidance and maintenance recommendations to customers.
• Take ownership of customer issues and ensure high levels of customer satisfaction.
• Travel extensively across South India for service activities and customer support.

Basic Qualification

• Bachelor of Engineering (B.E.) in Mechanical Engineering or a related discipline.

Experience Skills

• Experience in the pump industry, preferably in service, maintenance, troubleshooting, or commissioning activities.
• Strong knowledge of pump operation, maintenance, and failure analysis.
• Willingness to travel extensively across customer locations.
• Ability to work independently and manage multiple customer assignments.
• Proficient in English, Tamil, and Hindi.
• Knowledge of additional regional languages will be an added advantage.

Key competencies

• Professional attitude and conduct.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ownership and accountability.
• Problem-solving and analytical skills.
• Ability to work under pressure and meet customer expectations.
• Teamwork and coordination skills.
• Sincerity, commitment, and a proactive approach to issue resolution.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.