Service Engineer

Indian Manpower Services; Chennai; On-site; INR 350,000 - 600,000; Full time

Job summary

Indian Manpower Services in Tamil Nadu is seeking a service engineer to provide on-site installation, maintenance and repairs, ensuring high customer satisfaction. You will collaborate with sales, manage service requests and train customers on product usage.

The role requires strong field service experience, excellent communication, and the ability to troubleshoot technical issues. Join us to deliver reliable service and strengthen customer loyalty.

Qualifications

• Experience in field service engineering and on-site installation, maintenance, and repair.
• Strong communication and customer service skills.

Responsibilities

• Perform field service activities, including installation, maintenance, and repair of equipment and systems.
• Collaborate with the sales team to understand customer requirements and provide tailored solutions.
• Manage service requests and ensure timely resolution of customer issues.
• Conduct training sessions for customers on product usage and maintenance.
• Maintain accurate records of service activities and customer interactions.
• Provide feedback to the product development team based on customer insights and service experiences.

Skills

Field service

Customer service

Troubleshooting

Sales experience

Support tools

Job description

We are seeking a dedicated and skilled Service Engineer to join our team in Tamil Nadu. The ideal candidate will be responsible for providing exceptional service and support to our customers, ensuring that their needs are met efficiently and effectively. As a Service Engineer, you will play a crucial role in maintaining customer satisfaction and loyalty through your technical expertise and customer service skills.

Key Responsibilities

• Perform field service activities, including installation, maintenance, and repair of equipment and systems.
• Collaborate with the sales team to understand customer requirements and provide tailored solutions.
• Manage service requests and ensure timely resolution of customer issues.
• Conduct training sessions for customers on product usage and maintenance.
• Maintain accurate records of service activities and customer interactions.
• Provide feedback to the product development team based on customer insights and service experiences.

Required Skills

• Strong background in service engineering and field service operations.
• Excellent customer service and communication skills.
• Ability to troubleshoot and resolve technical issues effectively.
• Experience in sales and service management is a plus.
• Proficiency in customer support practices and tools.

If you are passionate about delivering high-quality service and have the skills to excel in a dynamic environment, we encourage you to apply for this exciting opportunity as a Service Engineer. Join us in making a difference in our customers' experiences and contributing to our company's success.