Sr Engineer- Customer Interaction Suite - Customer Interaction Suite

Tata Communications; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Tata Communications in Pune district seeks a Network Operations specialist to maintain, administer, upgrade, and troubleshoot network tools and equipment. This is an operational role that may require guidance to ensure delivery of quality outcomes.

You will participate in installations for new and existing projects, ensure SLAs are met, and perform vulnerability assessments of networks, servers, applications and operating systems, along with regular security audits and documentation updates.

Qualifications

• Experience in network operations and maintenance.
• Ability to work in fast-paced, 24x7 environments.
• Experience with vulnerability assessments for networks, servers and applications.
• Knowledge of network, operating systems.

Responsibilities

• Maintaining, administering, upgrading, and troubleshooting network tools and equipment
• Assisting with installations for new and existing projects including terminations, testing and labeling
• Ensuring SLAs are achieved and proactive in maintaining them
• Conducting vulnerability assessments for networks, servers, applications and operating systems
• Carrying out network security audits and scans on a predetermined basis
• Compiling and tracking vulnerabilities over time for metrics
• Timely upgrade of tools and related SOPs and documentation

Skills

Problem-solving

Technical support

Networking

Operating systems

Troubleshooting

Job description

Job Description

• The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities
• Maintaining, administering, upgrading, and troubleshooting network tools and equipment
• Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
• Ensure SLA are achieved & work proactively to maintain the same.
• Conduct vulnerability assessments for networks, Servers, applications, and operating systems
• Conduct network security audits and scanning on a predetermined basis.
• Compile and track vulnerabilities over time for metrics purposes.
• Timely upgradation of all the tools used and their related documents like SOP
• s etc. Desired Skill sets
• Demonstration of problem-solving skills
• Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
• Knowledge of network, operation systems