Sr Technical Associate - Cloud Operations

Tata Communications; Chennai District; On-site; INR 420,000 - 660,000; Full time

Job summary

Tata Communications is seeking a capable support professional in Chennai to manage customer queries, diagnose issues, and drive quality outcomes. The role emphasizes ownership, rapid troubleshooting, and adherence to SLAs in a fast-paced operational environment.

Ideal candidates are graduates with 0-4 years of experience, possess problem-solving skills, and stay current with technologies such as Cisco ACI, Fortinet, F5, SD-WAN, HSM, and NSX-T.

Qualifications

• Graduate with 0-4 years of experience and willingness to work in an operational role.
• Demonstrated problem-solving skills and ability to work under pressure.
• Experience delivering customer service in fast-paced, 24x7 environments.
• Stay updated with the latest technologies in the domain.

Responsibilities

• Take ownership of customer issues and provide timely resolutions.
• Research, diagnose, troubleshoot, and identify solutions for system or application issues.
• Escalate unresolved issues following standard procedures to appropriate internal teams
• Ensure SLAs are met and proactively maintain performance levels.

Skills

Problem solving

Customer service

Tech awareness

Education

Graduate

Tools

Cisco ACI

Fortinet Firewall

F5 Load Balancer

SD-WAN

HSM

NSX-T

Job description

Broad outline of the Role

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

• Graduate with 0-4 years of experience

Other Knowledge & Skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Key Responsibilities

1. Taking ownership of customer issues reported, solving their problems through by providing resolution.
2. Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
3. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
4. Ensure SLA are achieved and work proactively to maintain the same

1. Primary skill : Routing, switching-Cisco ACI, Fortinet Firewall and F5-Load balancer.
2. Secondary skill : SDWAN, HSM, NSX-T.