Digital Network & Security - Senior Administrator (NS2)

Microland; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Microland in Bengaluru seeks a Network Administrator (Level 2) to manage R&S and security devices. You will handle Fortigate, Cisco R&S, HP/N R&S, and Dell switch administration with a focus on incident resolution and knowledge management.

The role emphasizes triage, escalation to L3 SME, SOP maintenance, and adherence to SLAs. A B.Sc is the education requirement for this position.

Qualifications

• B.Sc is the stated education requirement.
• Experience in Level 2 network support and administration.
• Knowledge of network troubleshooting and incident resolution.
• Familiarity with SOPs, KBs, and ticket management.

Responsibilities

• Technology management: plan and execute new tech rollouts and readiness from a network perspective.
• Restoration and resolution: identify issues, apply known resolutions, and document outcomes.
• Triage: escalate unresolved issues to L3 Network SME and coordinate with third-party vendors.
• Process compliance: update tickets, handover reports, and ensure SLA adherence.
• Value proposition: identify environment improvements and work with vendors for Get Around solutions.

Skills

HPN R&S Admin

Cisco R&S Admin

Fortigate Admin

Dell Switch Admin

Education

B.Sc

Job description

Job Description

Education Qualification :

B.Sc

Skills :

• Primary -> Technology | HPN R and S Administrator - Level 2 Support | 2 - Knowledgeable
• Primary -> Technology | Cisco R and S Network Administrator - Level 2 Support | 2 - Knowledgeable
• Secondary -> Technology | Fortigate Firewall Administrator - Level 2 Support | 2 - Knowledgeable
• Secondary -> Technology | Dell Switch Administrator - Level 2 Support | 2 - Knowledgeable

Certification :

• Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider

Delivery Skills:

1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, elevate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
4. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined processPrepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined)Maintain inventory of Network equipments and linksConstantly track tickets for SLA adherence and elevate the deviations as defined in the process
5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts.

Location

India - Bengaluru

Created On: 30-Jan-2026 .