Sr. Customer Service Executive - Global Network Operations

Tata Communications; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Communications in Pune, India is seeking a customer support professional to manage queries and operations, ensuring timely resolutions. You will own customer issues, diagnose and troubleshoot, escalate when needed, and work to meet SLA in a fast-paced environment. Stay updated on latest technologies and deliver quality outcomes.

The role focuses on handling customer queries, coordinating with internal teams, and ensuring reliable service delivery in a dynamic setting.

Qualifications

• Demonstration of problem-solving skills.
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain.

Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved & work proactively to maintain the same.

Skills

Problem-solving

Customer service

24x7 support

Job description

Job Description

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved & work proactively to maintain the same.

Desired Skill sets

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain