Sr. Desktop Support Engineer

Team Computers; Ahmedabad District; On-site; INR 350,000 - 550,000; Full time

Job summary

Team Computers is seeking a Sr. Desktop Support Engineer in Ahmedabad to install, configure and troubleshoot Windows clients and Office 365. You will diagnose LAN/WAN connectivity, manage printers, and provide end-user support to ensure smooth operations.

The role involves malware remediation, antivirus updates, and handling VIP user requests while meeting SLA requirements and maintaining IT assets. On-site position with strong communication skills preferred.

Qualifications

• Experience with Windows 7/8/8.1/10 and Office 365 administration.
• Troubleshooting LAN/WAN connectivity and related network services.
• Printer installation and troubleshooting for local and network printers.
• End-user IT support with incident handling and SLA adherence.

Responsibilities

• Install, configure and troubleshoot Windows clients and Office 365.
• Troubleshoot network connectivity in LAN/WAN environments.
• Install, configure and maintain network services, equipment and devices.
• Printer installation and network printer troubleshooting.
• MS Outlook configuration and troubleshooting for end users.
• Malware remediation and antivirus patch updates.
• Handle IT-related queries, resolve VIP user issues, and maintain SLAs.
• Maintain asset details and perform preventive maintenance every 6 months.
• Add clients to the domain and resolve related domain issues.

Skills

Windows OS

Network troubleshooting

MS Outlook

Printer troubleshooting

End-user support

Domain join & active directory

VIP user handling

Job description

Sr. Desktop Support Engineer

Location: Ahmedabad

Roles Responsibilities: Installing, configuring and troubleshooting of Windows clients like Windows 7, Windows 8 8.1 and Windows 10 Office 365 Administration Troubleshooting Network connectivity in a LAN/WAN environment. Install, configure maintain network services, equipment and devices. Printer Installation and Troubleshooting of both local and network printers. Hands-on experience in MS-Outlook configuration Troubleshooting. Malware/Computer virus remediation by Antivirus installation and patch updates implementation. Taking care of IT related queries, working with SIRT and resolving the same relevant to the area of concern. Providing End user support in order to facilitate operational flow. Supporting for HP, DELL and Lenovo laptops for Both Hardware and software process Performing Preventative maintenance activities for every 6 months to monitor the asset details for Desktop. Involved in maintaining and resolving tickets as per the SLA. Adding clients to Domain and resolving related issues. Experience in VIP users handling Excellent communication skill

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.