Desktop Support Engineer

ADVAIT Business Solutions Pvt Ltd

Ahmedabad

On-site

INR 300,000 - 600,000

Full time

14 days+

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Job summary

ADVAIT Business Solutions Pvt Ltd seeks a Desktop Support Engineer in Ahmedabad to provide technical assistance and ensure the smooth operation of IT infrastructure. The role involves troubleshooting hardware and software issues, providing user support, and maintaining system security.

Qualifications

3 years relevant experience as Desktop Support Engineer.
Experience with Windows, macOS, Linux, and Microsoft Office.
Understanding of LAN, WAN, IP addressing, and DNS.

Responsibilities

Provide first-level support for hardware, software, and network issues.
Install, configure, and maintain desktops and laptops.
Diagnose and resolve system errors and application failures.

Skills

Troubleshooting

Hardware

Problem-Solving

Communication Skills

Education

Diploma/Bachelor’s degree in IT, Computer Science, or a related field

Job description

3 days ago Be among the first 25 applicants

ADVAIT Business Solutions Pvt. Ltd. is an established SAP & IT Consulting Service Provider Company that helps companies of all sizes and industries run better. With expertise from back office to boardroom and from desktop to mobile devices, ADVAIT empowers people and organizations to work together more efficiently and use business insight more effectively. ADVAIT's SAP applications and services enable businesses across India and other countries to operate profitably, adapt continuously, and grow sustainably.

A Desktop Support Engineer is responsible for providing technical assistance to users, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems. They install, maintain, and support IT infrastructure, including desktops, laptops, printers, and network devices.

Key Responsibilities

Technical Support: Provide first-level support for hardware, software, and network issues.
Installation & Configuration: Install, configure, and maintain desktops, laptops, operating systems, and applications.
Troubleshooting: Diagnose and resolve system errors, application failures, and connectivity issues.
Network Support: Assist with basic networking issues such as internet connectivity, VPN setup, and LAN/Wi-Fi troubleshooting.
Security & Updates: Ensure system security by updating antivirus software, installing patches, and following IT security protocols.
User Assistance: Provide guidance and training to end users on IT best practices.
Peripheral Support: Manage printers, scanners, and other office peripherals.
Documentation: Maintain records of IT assets, support requests, and resolutions.

Required Skills & Qualifications

Education: Diploma/Bachelor’s degree in IT, Computer Science, or a related field.
3 years relevant experience as Desktop support Engineer.
Technical Knowledge: Experience with Windows, macOS, Linux, Microsoft Office, and remote desktop tools.
Networking Basics: Understanding of LAN, WAN, IP addressing, and DNS.
Problem-Solving: Strong troubleshooting and analytical skills.
Communication Skills: Ability to interact with non-technical users and explain solutions clearly.
Certifications (Preferred): A+, N+, MCSA, CCNA, or other relevant IT certifications.

Skills:- Troubleshooting, Hardware, Hardware troubleshooting, Desktop and Remote Desktop Services

People who are in Ahmedabad or willing to relocate Ahmedabad ca share their resume on Advait.hr1@advaitbusiness.com

Warm Regards,

Seniority level