Sr Customer Service Executive

Manage My Lawsuits; Bengaluru; In loco; INR 700.000 - 900.000; Tempo pieno

Descrizione del lavoro

Manage My Lawsuits in Bengaluru invites a Senior Customer Service Executive to join our client-facing team. You will handle inquiries, resolve issues, and guide clients through onboarding with a customer-first mindset and proactive communication.

The role requires 2–4 years in a SaaS or tech environment, strong problem-solving abilities, excellent written and verbal communication, and the capacity to juggle multiple interactions across departments while maintaining professional email etiquette.

Competenze

• 2-4 years of experience in a customer service or client-facing role, preferably in a SaaS or technology-driven environment.
• Proven experience in handling customer inquiries, complaint resolution, and client onboarding.
• Strong written and verbal communication skills and ability to collaborate across departments.

Mansioni

• Manage customer inquiries and support tickets with a customer-first approach.
• Resolve issues and complaints to ensure high satisfaction and retention.
• Oversee onboarding processes for new clients and ensure a smooth transition to our services.

Conoscenze

Customer service

Problem solving

Communication

Multitasking

Relationship building

Strumenti

Salesforce

Zoho CRM

Zoom

Microsoft Teams

Descrizione del lavoro

We are seeking a dedicated Senior Customer Service Executive to join our team. This role involves managing customer inquiries, resolving issues, and ensuring a seamless onboarding experience for our clients. The ideal candidate will have strong problem-solving skills, a customer-first mindset, and a proactive approach to enhancing customer satisfaction and engagement.

Key Requirements

Experience

• 2-4 years of experience in a customer service or client-facing role, preferably in a SaaS or technology-driven environment.
• Proven experience in handling customer inquiries, complaint resolution, and client onboarding.

Technical Skills

• Proficiency in using CRM tools (e.g., Salesforce, Zoho CRM) for tracking customer interactions and managing support tickets.
• Familiarity with communication platforms (e.g., Zoom, Microsoft Teams) and ticketing systems.
• Basic understanding of data analysis to interpret customer usage patterns.

Soft Skills

• Excellent Written and Verbal Communication
• Collaborate effectively with colleagues across departments to ensure seamless customer service.
• Ability to build and maintain strong relationships with clients by providing exceptional service
• Email Etiquette to respond to emails professionally, ensuring clarity and accuracy in all written communications.
• Ability to manage multiple client interactions, tasks, and priorities simultaneously without compromising quality.