CUSTOMER SERVICE EXECUTIVES

Vrinda International; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda International is seeking Customer Service Executives to be the primary contact for clients, resolving inquiries efficiently and maintaining high client satisfaction in a dynamic IT services environment.

The role emphasizes strong verbal communication, problem-solving abilities, and the use of basic computer tools while managing a high volume of voice-based customer interactions and rotating shift schedules, including weekends.

Qualifications

• Proven ability to solve problems creatively and efficiently.
• Strong commitment to achieving high customer satisfaction scores.
• Exceptional verbal communication skills for clear interaction.
• Experience or capability in handling voice-based customer service operations.
• Proficiency in basic computer knowledge and digital tools.
• Demonstrated adaptability to rotational shifts and weekend schedules.
• Skills in conflict resolution and maintaining calm under pressure.

Responsibilities

• Address and resolve customer inquiries through voice channels with professionalism.
• Analyze client issues to provide accurate solutions and ensure satisfaction.
• Apply active listening techniques to understand customer needs.
• Manage and de-escalate conflicts with tact to reach positive outcomes.
• Utilize basic computer applications to navigate systems and record interactions.
• Adapt to rotational shift schedules and weekends.
• Handle a high volume of queries while maintaining service excellence.

Skills

Problem solving

Customer focus

Verbal communication

Voice-based CS

Computer literacy

Shift flexibility

Conflict resolution

Tools

CRM software

Job description

CUSTOMER SERVICE EXECUTIVES

Summary

We are seeking dedicated professionals to join our IT Services team as Customer Service Executives. In this pivotal role, you will serve as the primary point of contact for our clients, ensuring their inquiries are resolved efficiently and effectively. This position is essential for maintaining high levels of client satisfaction and upholding our reputation for excellence in the technology sector. The ideal candidate will thrive in a dynamic environment, managing diverse customer interactions while demonstrating a strong commitment to service quality.

Responsibilities

• Address and resolve customer inquiries through voice channels with professionalism and clarity.
• Analyze client issues to provide accurate solutions and ensure complete satisfaction.
• Apply active listening techniques to fully understand customer needs and concerns.
• Manage and de-escalate conflicts with tact and composure to reach positive outcomes.
• Utilize basic computer applications to navigate systems, record interactions, and retrieve information.
• Demonstrate flexibility by adapting to rotational shift schedules and working on designated weekends.
• Handle a high volume of customer queries while maintaining a focus on service excellence.

Requirements

• Proven ability to solve problems creatively and efficiently.
• Strong commitment to achieving high customer satisfaction scores.
• Exceptional verbal communication skills for clear and effective interaction.
• Experience or capability in handling voice-based customer service operations.
• Proficiency in basic computer knowledge and digital tools.
• Demonstrated adaptability to working rotational shifts and weekend schedules.
• Skills in conflict resolution and maintaining a calm demeanor under pressure.