Customer Support Executive

Zlendo Technologies Pvt. Ltd.; Madurai District; On-site; INR 180,000 - 300,000; Full time

Job summary

Zlendo Technologies Pvt. Ltd. is seeking a proactive Customer Support Executive with a strong focus on customer satisfaction and issue resolution for SaaS-based products. This role emphasizes technical guidance, onboarding assistance, and cross-functional coordination.

The ideal candidate will manage inquiries via multiple channels, maintain CRM records, and contribute to knowledge base creation for scalable support.

Qualifications

• 1–2 years of experience in Customer Support, Technical Support, or SaaS Product Support.
• Excellent verbal and written communication skills.
• Fluency in English and Malayalam; Hindi or Tamil is an advantage.

Responsibilities

• Handle customer enquiries through phone, email, chat, and WhatsApp.
• Provide product guidance, troubleshooting, and technical support.
• Assist customers with onboarding, account setup, and product usage.
• Resolve customer complaints and elevate technical issues when required.
• Maintain support tickets and customer interactions in CRM systems.
• Coordinate with technical and product teams for issue resolution.
• Monitor customer satisfaction and ensure timely follow-ups.
• Prepare FAQs, support documentation, and knowledge base articles.

Skills

Customer Support

Technical Support

SaaS Product Support

Education

Any Degree / Diploma

Tools

CRM

Helpdesk

Ticketing Systems

Job description

We are looking for a proactive and customer-focused Customer Support Executive with 12 years of experience in customer service, technical assistance, and issue resolution for software or SaaS-based products.

Key Responsibilities

• Handle customer enquiries through phone, email, chat, and WhatsApp.
• Provide product guidance, troubleshooting, and technical support.
• Assist customers with onboarding, account setup, and product usage.
• Resolve customer complaints and elevate technical issues when required.
• Maintain support tickets and customer interactions in CRM systems.
• Coordinate with technical and product teams for issue resolution.
• Monitor customer satisfaction and ensure timely follow-ups.
• Prepare FAQs, support documentation, and knowledge base articles.

Required Skills

• 1–2 years of experience in Customer Support, Technical Support, or SaaS Product Support.
• Excellent verbal and written communication skills.
• Fluency in English and Malayalam; Hindi or Tamil is an advantage.
• Basic understanding of web applications and software troubleshooting.
• Experience with CRM, helpdesk, or ticketing systems.
• Strong problem-solving, customer-handling, and multitasking skills.

Good to Have

• Experience supporting SaaS platforms or web-based applications.
• Familiarity with Zoho Desk, Freshdesk, or Zendesk.
• Knowledge of customer onboarding and product demonstrations.
• Basic understanding of AI-powered applications or design software.
• Experience in real estate, architecture, or construction-related software.

Qualifications

• Any Degree / Diploma.
• 1–2 years of relevant customer support experience.
• Customer-centric attitude with strong interpersonal skills.

Mandatory Skills:

Customer Support | Communication | Issue Resolution | CRM / Ticketing | Product Support | Customer Onboarding