Client Service Executive

Apical Global It Solutions; Mumbai; On-site; INR 350,000 - 700,000; Full time

Job summary

Apical Global It Solutions in Mumbai is seeking a proactive Client Service Executive to manage client relationships and ensure smooth delivery of software services.

You will handle customer queries via phone, email, chat, or meetings, coordinate with internal teams, and keep clients updated on product changes. The ideal candidate communicates clearly, solves problems, and maintains accurate CRM records while delivering a high level of service.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple clients and tasks efficiently.
• Team player with a positive and professional attitude.

Responsibilities

• Act as the primary point of contact for clients regarding software products and services.
• Understand client requirements and coordinate with internal technical teams for timely resolution.
• Respond to customer inquiries via phone, email, chat, or meetings.
• Track and follow up on support tickets, complaints, and service requests.
• Ensure timely communication regarding product updates, maintenance schedules, and new features.
• Maintain accurate customer records in CRM/software systems.

Skills

Strong verbal and written comms

Multitasking with multiple clients

Team player attitude

Job description

We are looking for a proactive and customer-focused Client Service Executive to manage client relationships, handle customer queries, and ensure smooth delivery of software services. The ideal candidate should have excellent communication skills, problem-solving abilities, and a strong understanding of customer service processes in the software/IT industry.

Key Responsibilities

• Act as the primary point of contact for clients regarding software products and services.
• Understand client requirements and coordinate with internal technical teams for timely resolution.
• Respond to customer inquiries via phone, email, chat, or meetings.
• Track and follow up on support tickets, complaints, and service requests.
• Ensure timely communication regarding product updates, maintenance schedules, and new features.
• Maintain accurate customer records in CRM/software systems.

Required Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple clients and tasks efficiently.
• Team player with a positive and professional attitude.