Service Executive

Indian Manpower Services; Chennai; On-site; INR 300,000 - 600,000; Full time

Job summary

Indian Manpower Services in Chennai is seeking a dedicated Service Executive to join our team. The role focuses on ensuring high customer satisfaction through effective service management and timely delivery, overseeing service operations, troubleshooting issues, and providing after-sales support.

You will collaborate with the sales team to align service delivery with client needs, maintain strong customer relationships, monitor performance metrics, and communicate improvements to management.

Qualifications

• Experience in sales and services with focus on service management.
• Strong troubleshooting skills.
• Experience in after-sales service and customer satisfaction initiatives.
• Knowledge of service operations and delivery processes.
• Strong communication and interpersonal skills.

Responsibilities

• Manage and oversee service operations to ensure timely and effective service delivery.
• Troubleshoot and resolve customer issues related to after-sales service and support.
• Collaborate with sales teams to ensure seamless service management and customer satisfaction.
• Maintain strong relationships with customers to understand their needs and improve service offerings.
• Monitor service performance metrics and implement improvements as necessary.
• Provide feedback to management on service operations and customer satisfaction levels.

Skills

Sales & Services

Service management

Troubleshooting

After-sales service

Communication skills

Interpersonal skills

Job description

We are seeking a dedicated and skilled Service Executive to join our team. The ideal candidate will play a crucial role in ensuring customer satisfaction through effective service management and delivery. As a Service Executive, you will be responsible for overseeing service operations, troubleshooting issues, and providing after-sales support to our clients. Your ability to manage service delivery efficiently will be key to enhancing customer experiences and maintaining high service standards.

Key Responsibilities:

• Manage and oversee service operations to ensure timely and effective service delivery.
• Troubleshoot and resolve customer issues related to after-sales service and support.
• Collaborate with sales teams to ensure seamless service management and customer satisfaction.
• Maintain strong relationships with customers to understand their needs and improve service offerings.
• Monitor service performance metrics and implement improvements as necessary.
• Provide feedback to management on service operations and customer satisfaction levels.

Required Skills:

• Strong background in sales and services, with a focus on service management.
• Excellent troubleshooting skills and the ability to resolve customer issues effectively.
• Proven experience in after-sales service and customer satisfaction initiatives.
• Knowledge of service operations and delivery processes.
• Strong communication and interpersonal skills to interact with customers and team members.