Sr. Executive- CRM

Brigade Group; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Brigade Group in Bangalore is seeking a highly skilled Customer Service Representative to lead our team of Customer Relationship Executives and drive exceptional customer experiences. You will be the first point of contact for clients and play a crucial role in maintaining high levels of customer happiness.

The ideal candidate has extensive experience in customer service with proven leadership abilities, excellent communication, and strong organizational skills to manage payments, snag

Qualifications

• Minimum 10 years of experience in customer service.
• Proven experience in team leadership.
• Exceptional communication skills, both verbal and written.
• Strong organizational and multitasking skills.
• Ability to work well under pressure and meet deadlines.
• Proficiency in MS Office Suite.
• A strong passion for customer satisfaction and experience.

Responsibilities

• Lead a team of Customer Relationship Executives, providing guidance and coaching to ensure optimal performance.
• Billing and generating receipts for payments, ensuring accuracy and timeliness.
• Coordinate snag resolutions between customers and internal teams for timely issue resolution.
• Coordinate customer interactions with various internal departments for smooth communication.
• Ensure high levels of customer satisfaction through excellent service and follow-up to resolve issues.
• Keep customers informed on the status of their orders with timely updates.

Skills

Team leadership

Communication skills

MS Office

Organizational skills

Multitasking

Customer service

Tools

MS Office

Job description

Job Description

3 - 5 Years

Permanent

Job Title*: - Customer ServiceRepresentative

*Department*: CRM
*Reports to: * Head of Sales
*Location*: Bangalore
*Experience*: Minimum 10+ years in customer service
*Industry Experience*: Not mandatory

*Summary*

We are seeking a highly skilled Customer Service Representative to lead ourteam of Customer Relationship Executives. The ideal candidate is passionateabout customer experience and satisfaction. You will be the first point ofcontact for our clients and play a crucial role in maintaining high levels ofcustomer happiness.

Key Responsibilities:

1. Team Leadership: Lead a team of Customer Relationship Executives,providing them with guidance and coaching to ensure optimal performance.
2. Collection of Payments: Responsible for billing and generating receiptsfor payments, ensuring all financial transactions are accurate and timely.
3. Coordinating Snag Resolutions: Act as the liaison between the customerand internal teams to resolve any issues or ‘snags’ in a timely and effectivemanner.
4. Stakeholder Coordination: Coordinate customer interactions with variousinternal departments, ensuring smooth communication and prompt issueresolution.
5. Customer Satisfaction: Ensure high levels of customer satisfactionthrough excellent service, including handling complaints, providing appropriatesolutions, and following up to ensure resolution.
6. Status Updates: Keep customers informed on the status of their orders,providing timely and accurate updates.

Skills and Qualifications:

• Minimum 10 years of experience in customer service.


• Proven experience in team leadership.


• Exceptional communication skills, both verbal and written.


• Strong organizational and multitasking skills.


• Ability to work well under pressure and meet deadlines.


• Proficiency in MS Office Suite.


• A strong passion for customer satisfaction and experience.

Job Snapshot

Updated Date

26-10-2026

Job ID

Job_1917