Sr. Analyst - Sales Support

Tata Communications; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Tata Communications in Pune is seeking an operational sales support professional responsible for day-to-day order bookings and ensuring timely processing. The role involves coordinating with account managers, tracking notifications, and maintaining data accuracy inTiger and SFDC.

The incumbent should graduate in Management or Engineering with 0-4 years of experience, and will support order entry, validations, and disconnections per customer and collections requirements.

Qualifications

• Graduate in Management or Engineering.
• 0-4 years of experience.

Responsibilities

• Provide operation support for order booking.
• Track Contract Notification Tab.
• Reserve all Orders for assigned Account managers.
• All orders to be approved within 48 hours of entry into package validation.
• All Name Change Requests to be entered in Tiger and SFDC.
• Disconnection order to be created within 24 hours of receiving the request from collections or Credit team and order needs to process immediately.

Skills

Operations management

Sales support

Process adherence

Education

Graduate in Management or Engineering

Job description

Broad outline of the Role

• This is an operational role responsible for managing day to day sales support operations. The incumbent may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

• Graduate in Management or Engineering
• 0-4 yearsexperience

Other Knowledge & Skills

• NIL

Key Responsibilities

1. Provide operation support for order booking.
2. Track Contract Notification Tab
3. Reserve all Orders for assigned Account managers.
4. All orders to be approved within 48 hours of entry into package validation.
5. All Name Change Requests to be entered in Tiger and SFDC.
6. Disconnection order to be created within 24 hours of receiving the request from collections or Credit team and order needs to process immediately.