Order Management Analyst

Recro; Bengaluru; Hybrid; INR 400,000 - 600,000; Full time

Job summary

A leading service provider in Bengaluru is looking for a Customer Service Entry Specialist. The role involves verifying purchase orders, assisting sales reps and customers, and managing various service orders. Candidates must have 2–5 years of customer service experience and be proficient in Salesforce and MS Office. The position offers a hybrid work model and full-time employment with the opportunity to grow skills in an engaging environment.

Qualifications

• 2–5 years of experience in Customer Service or Order Management roles.
• Proven experience providing high-quality customer service.
• Experience working with global customers.
• Hands-on experience with Salesforce and Purchase Order processing.

Responsibilities

• Verify and audit customer Purchase Orders for accuracy.
• Assist Sales Representatives and Customers with order placement.
• Manage print, digital, and online service orders accurately.
• Collaborate to process large, complex, multi-location orders.

Skills

Active listening skills

Customer service best practices

Communication skills

Salesforce proficiency

PC proficiency

Tools

Salesforce

Rootstock

Softeon

Microsoft Office

Google Sheets

Job description

Job Title: Customer Service Entry Specialist

Experience: 2–5 Years

Shift Timings: US Shift – 6:30 PM or 7:30 PM IST

Work Model: Hybrid (3 days office)

Hiring Type: Walk-in Drive

Walk-in Dates: 9th & 10th January

Job Description

• Verify, review, and audit customer Purchase Orders for accuracy and completeness.
• Assist Sales Representatives and Customers with all aspects of order placement and support.
• Enter and manage print, digital, and online service orders accurately in the system.
• Collaborate with team members to process large, complex, and multi-location orders.
• Work closely with Sales Operations, Fulfillment Operations, and Accounting teams to collect required information and ensure timely order processing.
• Identify order‑related issues and proactively collaborate with multiple teams to resolve them.
• Escalate trends, risks, or recurring issues to management to support process improvement and policy enhancements.
• Demonstrate strong active listening skills while handling customer and internal requests.
• Provide order entry support to additional internal teams as required.
• Manage special one‑off orders and projects as assigned.

Required Education & Experience

• 2–5 years of experience in Customer Service / Order Entry / Order Management roles.
• Proven experience providing high‑quality customer service, including order processing.
• Experience working with global customers.
• Knowledge of customer service best practices and processes.
• Experience with warehouse and shipping best practices.
• Hands‑on experience with Salesforce and Purchase Order processing.
• Exposure to Rootstock, Softeon, or similar order management systems is preferred.
• Strong PC proficiency with Microsoft Office tools.
• Excel: Basic proficiency required; growth toward intermediate proficiency encouraged.
• Working knowledge of Google Sheets is an added advantage.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Software Development