Sales Operations - Manager

hr consultancy; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Sales Operations Support role in Navi Mumbai focusing on building strong relationships with Sales and Operations to drive results, conducting supply risk analysis, and improving forecasting accuracy.

Responsibilities include coordinating with Customer Service, Logistics, Commercial, and Finance teams; supporting Salesforce and SAP usage; and leading end-to-end projects through commercialization. 8+ years of relevant experience and MBA preferred.

Qualifications

• Graduate with 8+ years in sales operations and analysis (MBA preferred).
• Experience in international business management.

Responsibilities

• Develop and build relationships with Sales and Operations stakeholders to drive results.
• Supply Risk analysis and forecasting accuracy improvement plan.
• Coordinate with Customer service officers and logistics for smooth operations.
• Partner with Commercial team for data analysis, sales reporting, brand analysis, and consultative insights.
• Ensure customer orders meet forecasts submitted; liaison with global Demand Planners.
• Collaborate with global Customer Service & Logistics to process orders end to end.
• Liaise with Commercial Sales and Finance to facilitate customer pricing/price increases.
• Simplify workflows and streamline regional sales operation processes.
• Coordinate with global cross-functional teams for operational support and analytics.
• Lead end-to-end strategic projects up to commercialization.

Skills

Self-motivation

Multitasking

Excellent communication

Microsoft Office

Salesforce

Analytical skills

Sales pipeline management

Adhoc data requests

Education

8+ years experience in sales operations

MBA preferred

Tools

SAP applications

Job description

Sales Operations Support

• Develop and build effective relationships with the Sales and Operations stakeholders to help drive results
• Supply Risk analysis (SRA) and Forecasting accuracy analysis and improvement plan.
• Coordinate internally with Customer service officers and logistics executive for smooth and effective operation.
• Partner with the Commercial team in the data analysis needed for sales reporting, brand analysis, and consultative insights
• Ensure customer orders are meeting forecasts submitted, liaison with global Demand Planners
• Partner with the global Customer Service & Logistics team to ensure orders processed end to end smoothly
• Liaise with Commercial Sales and Finance, to ensure facilitation of customer pricing/price increases from time to time
• Simplify workflows and streamline regional sales operation processes
• Liaise with global cross functional teams to provide effective operational support, team collaboration, and analytical insights for the region
• Global cross functional teams to liaise with includes - Customer Service, IT, Finance, Credit, Marketing, Customer Logistics, MDM, Supply Chain, Demand Planning, Regulatory, Legal
• Project Management Leading and driving new strategic project initiatives, managing end to end project process up to commercialization stage.

Education and Experience

• Graduate with related 8+ years in a sales operations & analysis, international business management. MBA though not compulsory would be preferred.

Skills and Competencies

• Must be self-motivated and be able to work under tight deadlines both independently and as part of a team. Must be able to multi-task.
• Must have excellent oral and written communications skills and detailed oriented.
• Proficient in Microsoft Office; Knowledge of SAP applications preferred.
• Strong analytical skills
• Managing sales pipeline booking and Adhoc Extract requests in salesforce.
• Support sales finance & delivery users on salesforce by providing training and managing their queries issues.