Sr Analyst

A.P. Moller Maersk; Chennai; On-site; INR 350,000 - 520,000; Full time

Job summary

A.P. Moller Maersk in Chennai, India seeks a detail-oriented cash application specialist to manage and post customer payments across multiple channels.

You will ensure accurate matching to invoices and open receivables, while coordinating with Treasury, Collections, and Sales to resolve discrepancies. The role requires diligent reconciliation, timely posting, and proactive process improvements to enhance accuracy and customer experience.

Responsibilities

• Receive and process customer payments through multiple channels (ACH, wire, check, EDI).
• Apply payments to correct invoices, credit notes, and open items with high accuracy.
• Review remittance advice to identify customer, invoice, shipment, or account details for application.
• Validate payments against bank statements and post funds correctly.
• Research unidentified payments by coordinating with customers and internal teams.
• Monitor and clear on-account balances and confirm with customers as needed.
• Investigate discrepancies such as short/overpayments and unapplied cash.
• Perform customer account reconciliation and explain variances.
• Support Collections by providing payment status and resolving queries.
• Handle payment-related cases within SLA and provide clear resolutions.
• Ensure postings are to correct customer, currency, amount, and entity.
• Complete daily cash application activities within SLA and monitor for backlogs.
• Prioritize aging unidentified payments and reduce backlogs.
• Identify opportunities to increase auto-posting and straight-through processing.
• Communicate missing remittance information and clarify payment differences.
• Collaborate with Treasury, Collections, Credit, Sales and Finance to resolve issues.
• Prepare and monitor regular reports on payment volumes and KPIs.
• Maintain SOPs and financial controls related to cash application.
• Identify root causes and drive process improvements.
• Provide cross-training and support for new joiners to ensure continuity.
• Provide documentation required for audits.

Job description

Shift: Night shift 6pm to 3am and 8pm to 5am.

Responsibilities

• Receive and process customer payments received through ACH, wire, check, EDI, and other payment channels.
• Apply customer payments accurately and timely against the correct invoices, credit notes, debit items, and other open receivables.
• Review remittance advice and payment references to identify customer, invoice, shipment, booking, or account details required for application.
• Validate payments against bank statements and ensure all received funds are accounted for and appropriately posted.
• Research unidentified/unallocated payments by coordinating with customers, Collections, Treasury, Sales, and other stakeholders to obtain payment details.
• Monitor and clear on-account balances by identifying the appropriate invoices and obtaining customer confirmation where required.
• Investigate payment discrepancies such as short payments, overpayments, deductions, duplicate payments, invalid references, and unapplied cash.
• Perform customer account reconciliation and investigate differences between customer remittance, bank receipts, and ERP open items.
• Support Collections by providing payment status, clearing open items, researching unidentified payments, and resolving payment-related queries.
• Handle payment-related cases within agreed SLA and provide accurate responses/resolutions to customers and internal stakeholders.
• Ensure payments are posted to the correct customer account, invoice, currency, amount, and legal entity while maintaining high accuracy.
• Complete daily cash application activities within defined SLA and monitor pending transactions to prevent backlog or KPI impact.
• Prioritize and resolve aged unidentified and on-account payments, particularly items exceeding 30/60/90/180 days.
• Identify opportunities to increase auto-posting, EDI utilization, straight-through processing, and reduce manual cash application activities.
• Communicate with customers to obtain missing remittance information, clarify payment differences, and resolve application issues.
• Collaborate with Treasury, Collections, Credit, Customer Experience, Sales, Finance, and other downstream teams to resolve payment issues.
• Prepare and monitor daily/weekly/monthly reports covering payment volumes, unapplied cash, unidentified payments, on-account balances, SLA, and accuracy.
• Follow company policies, segregation-of-duties requirements, approval matrices, and financial controls while processing payments.
• Maintain and update SOPs, work instructions, process maps, and business rules related to cash application.
• Identify root causes of recurring issues and implement process improvements to improve productivity, accuracy, automation, and customer experience.
• Conduct cross-training, support new joiners, share process knowledge, and ensure business continuity within the team.
• Provide transaction details, supporting documents, reconciliations, and explanations required for internal or external audits.