Sports Community Manager

HireFlexperts; Goa; On-site; INR 250,000 - 350,000; Full time

Job summary

CoPlay, powered by Hudle, is building a broad sports community with 40+ facilities nationwide. We seek a Sports Community Manager to run the centre hands-on, lead a small team, and deliver community-focused events and experiences.

You will be responsible for on-ground operations, engagement, and adherence to SOPs while collaborating with the central team to elevate the player experience. A graduate degree and frontline experience are preferred.

Qualifications

• Graduate degree in a relevant field is required.
• Experience in frontline roles in retail, sports events, or hospitality.
• Experience leading a team at any level.
• Fluent written and verbal communication.
• Comfortable with standard office tools and software.

Responsibilities

• Acts as the face of the centre, being visible, engaged, and energetic to build community trust.
• Achieve revenue and participation targets through well-hosted games and events.
• Maintain 100% adherence to SOPs for hygiene, bookings, collections, reporting, and audits.
• Resolve centre-level challenges with minimal escalations to central teams.
• Build a disciplined centre team through clear expectations, coaching, and timely feedback.
• Provide qualitative and quantitative feedback to management on-ground.
• Collaborate with the central team to enhance player experience at the centre.

Skills

Team leadership

Front-end customer-facing

Event management

Retail & hospitality experience

Fluent communication

Education

Graduate degree in a relevant field

Tools

Google Suite

Microsoft Office

Job description

Let’s build the future of sports and community, together!

CoPlay (powered by Hudle) is a community first brand that operates 40+ premium sports facilities across the country. We want to build the biggest and the most loved sports community brand and aim to build and operate 250+ sports clubs across the country over the next few years.

Sports Community Manager combines community execution, operational discipline, and people leadership. An SCM is accountable for outcomes, not effort and is expected to run the Centre with ownership, structure, and energy. This is a hands-on, on-ground role, not a desk or coordination role.

Key Responsibility Areas (KRAs)

• Acts as the face of the centre by being visibly present, engaged, and proactive, creating energy and trust within the community.
• Achieve assigned revenue and participation targets through timely, well-hosted community games and events.
• Maintain 100% adherence to defined SOPs across hygiene, bookings, collections, reporting, and audits.
• Resolve centre-level challenges independently as per SOP, with minimal escalations to central teams.
• Builds a disciplined, reliable centre team through clear expectations, coaching, and timely corrective action.
• Provide qualitative and quantitative on ground feedback to the management.
• Work with the central team to develop a top tier player experience at the centre.

You are likely to be someone who

• Enjoys hands‑on, on‑ground roles.
• Has past experience in front end roles in retail, sports events, sports grassroots, fitness, and hospitality.
• Has a graduate degree in a relevant line of education.
• Has played and are recreationally good at a sport in the past.
• Is comfortable in Google Suite, Microsoft tools and other office tools.
• Has managed a team at any level.
• Has fluency in written and verbal communication.
• Is competitive, structured, confident and has growth mindset.